Zoom Workplace Logo Award Winner Product Badge
Zoom Workplace Logo Award Winner Product Badge
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

83

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Fabion'José J.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Best virtual meeting platform

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

The "Zoom Meetings" platform is user-friendly, making it simple to utilise with just a single click. It meets all of the requirements in one convenient bundle. The use of a pointer to underline any area during screen sharing on-call, the "Add a Calendar" tool, audio message, and other capabilities are all unique to this system.

What is your favorite aspect of this product?

Zoom is really dependable and consistent. In comparison to other remote conferencing applications, such as Google Hangouts, the interface for creation is simple and intuitive, and it rarely slows or crashes. The free video call option is unrivalled because of the video quality and range of controls. The blurred background and the hand-lift are excellent extra elements.

What do you dislike most about this product?

It would be even great if meeting reporting and analytics improved so that we could better understand what is preventing us from being more efficient and productive. Zoom requires a strong and constant internet connection to function; it can be annoying to attend meetings on a low bandwidth connection. A workaround exists in the form of dialling into a conference over the phone.

What recommendations would you give to someone considering this product?

Certain aspects of Zoom cloud meetings are irritating. One of them is the 40-minute time limit for finishing a session, and the zoom is often quite slow. It appears to be an antiquated interface; they will need to work hard on a new UI/UX in light of current events. The duration of the free session is less than an hour. If you have any problems, please contact to staff.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Sheryl B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Zoom has revolutionized the way we communicate.

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

We can hold one-on-one meetings for fast discussions as well as large meetings with up to 100 participants using Zoom. We arranged our meetings as recurring from the beginning because we work on a tight schedule, so there is no need to waste time organizing or postponing them. ZOOM, unlike other programs, assisted us in dealing with the pandemic in the best way possible. We can work in Zoom without having to switch between numerous windows, which might be time consuming. The best feature of Zoom is screen sharing, which allows us to share our window with others to work on resolving faults we encounter, especially on mobile devices.

What is your favorite aspect of this product?

When it comes to scheduling meetings, Zoom is wonderful and simple to use. It works well for organizations of all sizes, with several options available depending on the size of your team and the services you require. Zoom allows you to specify not only the day, time, and duration of your appointment, but also the time zone. This is useful if your meeting participants are from another nation and you want to organize the meeting at a time that is convenient for them.

What do you dislike most about this product?

You may not get everything right at first, but after two or three uses, you will have gained experience. When you're working for lengthy periods of time or attending meetings, the interface is a little dull, and the white background can hurt your eyes. Background templates and photos don't always function as well as they should, especially in low light.

What recommendations would you give to someone considering this product?

To use Zoom, you must have a strong internet connection because it relies heavily on the internet to handle video and audio. Also, make sure you have a device with the proper settings to ensure that the meeting runs smoothly; this may be an area where you can improve.

Pros

  • Trustworthy
  • Efficient Service
  • Inspires Innovation
  • Saves Time

Mayank A.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2022

Best Tool for Video Conferencing

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom has an excellent user interface which makes it a particular product.

What is your favorite aspect of this product?

Zoom has a free recording feature

What do you dislike most about this product?

Zoom discontinued the Screen Sharing feature

What recommendations would you give to someone considering this product?

I highly recommended others to use zoom as a tool for recording the important sessions & video conferencing

Pros

  • Reliable
  • Enables Productivity
  • Fair
  • Security Protects

Cons

  • Commodity Features
  • Under Delivered

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