What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Whiteboard Software
Score 8.7
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Appointment Scheduling
Score 8.7
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Visitor Management
Score 8.7
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Jeremy C.
- Role: Consultant
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Jun 2022
Powerful and feature packed, but there are better
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
It has it all. Even the free entry-level package is great for small businesses and start-ups (be mindful of the call timer though). Breadth of functionality is strong with this tool so you won't be disappointed on sheer capabilities. Having said that, and especially as a result of the global covid pandemic, the market is awash with similar tools. Zoom still holds its own in this space though.
What is your favorite aspect of this product?
Sheer functionality. As an end-user it can do everything you'd expect it to and more. Conference audio/video quality is near faultless, in app-functionality around messaging, screen sharing, document sharing is excellent. This is a very accomplished piece of software for conferencing needs. The launch and initial adoption process is super easy.
What do you dislike most about this product?
While the UI is slicky laid out, the work-flow and user-intuitiveness is not as good as some other tools I have used. Why? Well it can appear overwhelming, cluttered, busy and poorly thought out in terms of presenting the wealth of functionality and letting you be able to use it to meet your requirements. Especially on first implementation. Of course, things become easier with time and experience but on first usage it can appear to be an overly complex tool to use.
What recommendations would you give to someone considering this product?
At first adoption Zoom appeared to be more powerful, more feature-rich and more stable than our incumbent tool (Cisco Webex). And while it still is a very capable piece of software, the market is now flooded with alternatives that can offer the same if not more. While Zoom is still a heavy-hitter in this space, I would recommend looking at other solutions (Google Meet is a great option) which offer similar functionality but with a less cluttered user interface or beneficial price/performance ratio.
Pros
- Efficient Service
- Effective Service
- Saves Time
- Respectful
Cons
- Inhibits Innovation
- Slower Product Innovation
- Less Inspiring
Please tell us why you think this review should be flagged.
Samira I.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted May 2022
Tremendously beneficial to my teaching career
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
In the field of education, zoom and the digital world are interchangeable concepts.
What is your favorite aspect of this product?
It also allows me to host large internet conferences for my teaching job. Zoom can accommodate up to 10,000 virtual attendees when I use it for webinars. This is tremendously beneficial to my teaching career in terms of maintaining the online education system throughout the COVID-19 problem.
What do you dislike most about this product?
A specific service may only be required once or twice a year. Depending on the plan you choose, your cloud storage space is limited in various ways. For students, the free plan's 40-minute time limit appears to be a disadvantage.
What recommendations would you give to someone considering this product?
Zoom offers a high-quality educational experience that's easy to manage, use, and customize.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Nathan B.
- Role: Student Academic
- Industry: Engineering
- Involvement: End User of Application
Submitted May 2022
Easy to use, but Microsoft Teams is better.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Easy to use, no training is required
What is your favorite aspect of this product?
It is easy to have co-host etc who can help with extra controls when in a meeting. You can also force mute someone if they are accidentally unmuted and don't realize
What do you dislike most about this product?
Sometimes it lags when showing a video, or a intensive software like 3D CAD over screen share
What recommendations would you give to someone considering this product?
It is a good solid product, but I personally prefer Microsoft Teams.
Pros
- Reliable
- Enables Productivity
- Helps Innovate
- Continually Improving Product
Please tell us why you think this review should be flagged.
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