What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
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Score 8.9
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Score 8.7
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Whiteboard Software
Score 8.7
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Score 8.6
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Mihir K.
- Role: Information Technology
- Industry: Engineering
- Involvement: End User of Application
Submitted Jun 2022
Best APP for calling/messaging
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom is an excellent call-making program in general, including superb VoIP capabilities and international phone conversations. It enables you to transfer calls from one user to another, which is very useful for customer service conversations. Zoom allows us to manage all of your contacts and provide reports depending on the number of calls, frequency, and region from which the call was made, among other things.
What is your favorite aspect of this product?
The user experience is and has always been simple. It's very straightforward. And the calls are reliable – I've never had a problem teaching my private classes using Zoom.
What do you dislike most about this product?
On Zoom, there is no possibility to answer calls and texts automatically. This capability is available on Skype and has proven to be quite useful. I can't think of a reason why it shouldn't also be available on Zoom. I wish there was a way to communicate the message through audio typing.
What recommendations would you give to someone considering this product?
Please initiate a way to type a message through audio, that would help a lot of people working.
Pros
- Trustworthy
- Helps Innovate
- Reliable
- Enables Productivity
Cons
- Less Transparent
- Slower Product Innovation
- Less Efficient Service
Please tell us why you think this review should be flagged.
Sharmeen S.
- Role: Information Technology
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Jun 2022
Zoom-Connects people across the World
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Users can hold one-on-one meetings or conduct video conferences with up to 500 participants. Screen sharing allows meeting participants to better coordinate within meetings and distribute information. Zoom is a cloud-based SaaS application that allows private individuals as well as businesses to virtually interact with each other. Communication can occur via text, audio, video, or a combination of the three.
What is your favorite aspect of this product?
My favourite thing about Zoom is Meetings can be attended and held via a web browser, or desktop and mobile applications. The Chat works as an extension to the Meeting product where users can interact through a chat with each other, share files, or create groups. Workspaces, on the other hand, allows businesses to utilize hardware such as a computer, tablet, camera, microphone, and more to hold virtual meetings. The product is specifically aimed at larger-scale organizations, which need to hold meetings across different offices.
What do you dislike most about this product?
The quality of the product stood out immediately and allowed the small software startup to become one of the leaders in the video conferencing industry. Video conferences could be held on all hardware platforms with the ability to host 40 people at the same time.
What recommendations would you give to someone considering this product?
I would recommend all the businesses to use Zoom as it provides lot of feature to make our day to day life easy. It is the cornerstone of any successful and productive team. Video conferencing tools, like Zoom, allow individuals to meet and work together productively "face-to-face" when meeting in-person isn't possible. This makes meeting remotely much more human, which essential in order to help users feel and stay connected.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
mark k.
- Role: Human Resources
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jun 2022
Zoom improves communication.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Our organization uses Zoom for online meetings and remote work. We employ whiteboards, webinars, chatting, and the raising hand tool to make Zoom feel like real-life conversation. It's easy to use and the learning curve was short, so I use it professionally and personally. Zoom has helped us communicate remotely, especially during the epidemic when we couldn't get to the workplace.
What is your favorite aspect of this product?
Zoom's user-friendly tools mimic real-life conversation, making it feel like we're talking to someone face-to-face. My favorite feature is the ability to plan meetings and have them display on my calendar with a direct link to them. It's fantastic to be able to alter my background whenever I want to look more professional. It features flexible price choices that fit our budget and allow us to keep in touch.
What do you dislike most about this product?
One thing I'm not a fan of using Zoom is the fact that I'll require permission to rejoin meetings if I've been disconnected due to network troubles or other causes. Due to the fact that crucial meetings or presentations may necessitate it, this becomes a problem for us In terms of connectivity and call quality, the online browser experience should be as good as the app.
What recommendations would you give to someone considering this product?
If you're searching for a way to improve your team's ability to communicate, I highly recommend this software. You and your team will be ready to create in no time with Zoom's user-friendly design and user manuals, which are easy to understand, as well as the essential capabilities to get you and your team up and running.
Pros
- Reliable
- Trustworthy
- Efficient Service
- Caring
Please tell us why you think this review should be flagged.
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