Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Mihir K.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Best APP for calling/messaging

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom is an excellent call-making program in general, including superb VoIP capabilities and international phone conversations. It enables you to transfer calls from one user to another, which is very useful for customer service conversations. Zoom allows us to manage all of your contacts and provide reports depending on the number of calls, frequency, and region from which the call was made, among other things.

What is your favorite aspect of this product?

The user experience is and has always been simple. It's very straightforward. And the calls are reliable – I've never had a problem teaching my private classes using Zoom.

What do you dislike most about this product?

On Zoom, there is no possibility to answer calls and texts automatically. This capability is available on Skype and has proven to be quite useful. I can't think of a reason why it shouldn't also be available on Zoom. I wish there was a way to communicate the message through audio typing.

What recommendations would you give to someone considering this product?

Please initiate a way to type a message through audio, that would help a lot of people working.

Pros

  • Trustworthy
  • Helps Innovate
  • Reliable
  • Enables Productivity

Cons

  • Less Transparent
  • Slower Product Innovation
  • Less Efficient Service

Sharmeen S.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Zoom-Connects people across the World

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Users can hold one-on-one meetings or conduct video conferences with up to 500 participants. Screen sharing allows meeting participants to better coordinate within meetings and distribute information. Zoom is a cloud-based SaaS application that allows private individuals as well as businesses to virtually interact with each other. Communication can occur via text, audio, video, or a combination of the three.

What is your favorite aspect of this product?

My favourite thing about Zoom is Meetings can be attended and held via a web browser, or desktop and mobile applications. The Chat works as an extension to the Meeting product where users can interact through a chat with each other, share files, or create groups. Workspaces, on the other hand, allows businesses to utilize hardware such as a computer, tablet, camera, microphone, and more to hold virtual meetings. The product is specifically aimed at larger-scale organizations, which need to hold meetings across different offices.

What do you dislike most about this product?

The quality of the product stood out immediately and allowed the small software startup to become one of the leaders in the video conferencing industry. Video conferences could be held on all hardware platforms with the ability to host 40 people at the same time.

What recommendations would you give to someone considering this product?

I would recommend all the businesses to use Zoom as it provides lot of feature to make our day to day life easy. It is the cornerstone of any successful and productive team. Video conferencing tools, like Zoom, allow individuals to meet and work together productively "face-to-face" when meeting in-person isn't possible. This makes meeting remotely much more human, which essential in order to help users feel and stay connected.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

mark k.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Zoom improves communication.

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Our organization uses Zoom for online meetings and remote work. We employ whiteboards, webinars, chatting, and the raising hand tool to make Zoom feel like real-life conversation. It's easy to use and the learning curve was short, so I use it professionally and personally. Zoom has helped us communicate remotely, especially during the epidemic when we couldn't get to the workplace.

What is your favorite aspect of this product?

Zoom's user-friendly tools mimic real-life conversation, making it feel like we're talking to someone face-to-face. My favorite feature is the ability to plan meetings and have them display on my calendar with a direct link to them. It's fantastic to be able to alter my background whenever I want to look more professional. It features flexible price choices that fit our budget and allow us to keep in touch.

What do you dislike most about this product?

One thing I'm not a fan of using Zoom is the fact that I'll require permission to rejoin meetings if I've been disconnected due to network troubles or other causes. Due to the fact that crucial meetings or presentations may necessitate it, this becomes a problem for us In terms of connectivity and call quality, the online browser experience should be as good as the app.

What recommendations would you give to someone considering this product?

If you're searching for a way to improve your team's ability to communicate, I highly recommend this software. You and your team will be ready to create in no time with Zoom's user-friendly design and user manuals, which are easy to understand, as well as the essential capabilities to get you and your team up and running.

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Caring

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