Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Daniel R.

  • Role: Operations
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Terrific online video conference alternative

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom web and video conferencing solution allows us to meet, talk, and make business calls both inside and outside our company, all from one app. I discovered more freedom there, such as the ability to pick and choose whatever capabilities we want for online meetings, video conferencing, and business calls.

What is your favorite aspect of this product?

Zoom Platform is both quick and safe to use and what we enjoy the most there is how simple it is to use and requires little maintenance. On its main screen, there are a lot of features available and we can start meeting with a single tap. I really liked its screen and file sharing features, and the fact that all of the communication always stays secure.

What do you dislike most about this product?

There is nothing to hate because we have been using the Zoom platform since its inception and have always noted that it evolves to meet changing needs and scales to meet our capacity requirements. So all we can hope for is that it continues to improve and add new features.

What recommendations would you give to someone considering this product?

The zoom tool is the most basic in terms of its look, it allows official communication and meetings but without sacrificing our personal info, with great definition and security. The calling and other capabilities round out the package. Users may share their screen with anyone and have them take control of it to help them solve problems.

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Efficient Service
  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jun 2022

Best in class. Best security features

Likeliness to Recommend

10 /10

Pros

  • Reliable
  • Appreciates Incumbent Status
  • Continually Improving Product
  • Performance Enhancing

Matthew M.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Looks great initially but problems quickly arise.

Likeliness to Recommend

5 /10

What differentiates Zoom Workplace from other similar products?

Our main tool before Zoom was google meets, the main thing here is making use of the zoom application whereas with GM this would be completed and used via the web, it was a big shift for non-technical users to adjust to this.

What is your favorite aspect of this product?

In general, it performed as well as GM, however, as we looked to gain more certifications such as ISO27001 we found we ran into technical problems.

What do you dislike most about this product?

The security concerns which have come with the problems from how they handle data and where they handle data with no ability to make changes to this which some vendors do offer.

What recommendations would you give to someone considering this product?

Depending on the area you work this could be the product for you, it does what is needed in terms of a collab meeting tool, however, if you work in more sensitive areas handling sensitive data I would look elsewhere.

Pros

  • Client Friendly Policies
  • Fair
  • Performance Enhancing
  • Enables Productivity

Cons

  • Security Frustrates
  • Less Effective Service
  • Under Delivered

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