Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

83

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Martin L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

excellent software.

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

It could be said that a difference between zoom and bluejeans is that zoom contains a record for teachers and students while bluejeam does not.

What is your favorite aspect of this product?

I like it because it allows me to create a connection between the workers of my company quickly and safely, its image and audio quality are very good.

What do you dislike most about this product?

In short, I do not like zoom that tends to get stuck in the image in somewhat slow connections, it would only be enough to have a connection of an adequate bandwidth.

What recommendations would you give to someone considering this product?

I recommend in my personal opinion that all companies or natural personnel have a fast internet connection so that the program can be executed quickly and without any inconvenience.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy
  • Caring

Adrian P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Great software.

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

In my opinion, a notable difference between Zoom and Bluejeans is that Zoom offers a personalized registration for schools, while Bluejeans applies a general registration for all who go to register.

What is your favorite aspect of this product?

In my opinion I like Zoom that it offers a fast and uncomplicated registration, also its interface is very intuitive and its quality is very optimal.

What do you dislike most about this product?

In summary I do not like Zoom that occupies a large bandwidth to be able to be executed quickly and without loss of connection.

What recommendations would you give to someone considering this product?

In my opinion as a user I recommend that before using Zoom you check your internet connection well that it has the adequate bandwidth so that you can enjoy 100% of this software.

Pros

  • Performance Enhancing
  • Caring
  • Client Friendly Policies
  • Generous Negotitation

Janet A.

  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Zoom is a nice and user-friendly tool.

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom Meetings allows us to have a very secure and smooth communication in our organization. It has helped us to schedule meetings online, share screens, send photos, images etc. Zoom Meetings video and audio quality is really awesome and nice. It allows us to communicate face to face with our customers.

What is your favorite aspect of this product?

With Zoom Meetings, you can easily and quickly share files, photos and images. Again you can send messages instantly and schedule meetings online. Zoom Meetings has a friendly pricing terms which makes it affordable.

What do you dislike most about this product?

I have nothing to dislike about Zoom Meetings. This software is amazing and great. It comfortably meets all my requirements.

What recommendations would you give to someone considering this product?

Zoom Meetings is a super powerful product for communications. I recommend it

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Efficient Service

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