Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

83

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Narender V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Very easy to use

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

It is very easy to set up a Zoom meeting via the website. I like the tools it has to offer, such as the moderator being able to automatically mute people. I like that the moderator has the option of needing to allow people into the meeting. I really like the screen share option. It has made PTO and Board of Education meetings much easier to attend. You can be at home getting what needs done there and still be in the meeting. I also like the virtual background option.

What is your favorite aspect of this product?

I can easily organize and schedule meetings and invite participants with link with Zoom. - I have used many online meeting tools and Zoom is by far the best software in terms of features, usability, and, interface. - The screen sharing features works like a charm and does not stutter or lags during meetings unlike other alternatives.

What do you dislike most about this product?

I really cannot think of cons - other than when another person in the meeting uploads a background. Sometimes the backgrounds can be very distracting so in meetings I am a part of, I usually ask those joining me to not use a background. Other than that, Zoom is great.

What recommendations would you give to someone considering this product?

Zoom is a must for the new online international meeting. Zoom should send a how to use video when you receive a meeting notice. I like that zoom has numbers you can call if for some reason your mic does not work. This has to be explained better for virgin users.

Pros

  • Helps Innovate
  • Trustworthy
  • Effective Service
  • Caring

Edith K.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Nice tool for video and audio conferencing.

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

I have used zoom for more than 6 years now and it has enabled me to have a very efficient communication. It allows us to schedule meetings online and share screens. It has a very nice video and audio quality which makes it an exceptional product for conferencing.

What is your favorite aspect of this product?

I like Zoom because it has made it simple to engage with customers around the Globe. Again, Zoom has helped us to share files, photos and images. It has a responsive design that makes it easy to use. I like availability of customer support team.

What do you dislike most about this product?

Until today, i haven't encountered any challenge while using Zoom. I like everything about it.

What recommendations would you give to someone considering this product?

Yes i recommend Zoom to all prospective customers looking for a great platform for communication.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jane M.

  • Role: Information Technology
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Zoom... Powerful and excellent conferencing tool.

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom is a wonderful excellent platform for modern work and I'm grateful for the benefits it offers us especially when developing our meetings. It allows you to send instant messages, share files and schedule meetings online with ease and you can easily Join the meetings from anywhere anytime

What is your favorite aspect of this product?

Overall, Zoom is a must have software since it enables us to easily connect and communicate with people regardless of where they are. It just requires general knowledge to learn and get started with it. I like the HD video quality which enables you to make video and audio calls and schedule meetings online.

What do you dislike most about this product?

I disagree with nothing since zoom is a robust software for communications. Nothing to mention as a complain.

What recommendations would you give to someone considering this product?

To anyone considering zoom, yes i highly recommend it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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