What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Instant Messaging
Keyboard Mouse Control
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
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Unified Communications as a Service
Score 8.9
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Whiteboard Software
Score 8.7
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Appointment Scheduling
Score 8.7
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Visitor Management
Score 8.6
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Shalom B.
- Role: Finance
- Industry: Education
- Involvement: End User of Application
Submitted Aug 2021
Effective communication features
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
It has a feature that allows up to 49 participants to be displayed called Gallery view which makes it easy to see everyone in meetings.
What is your favorite aspect of this product?
It can support up to 1000 participants using an add on. It is capable of changing the backgrounds of participants. Meetings can be recorded into videos that can be seen later.
What do you dislike most about this product?
No dislikes so far the software has been very helpful and its features are on point when it comes to catering for communications.
What recommendations would you give to someone considering this product?
Anyone considering the software should consider using a high powered device because this product requires stronger processing power.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Effective Service
Please tell us why you think this review should be flagged.
Mitta K.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Aug 2021
Zoom... Recommendable software for conferencing.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
What i like most about Zoom is its usability, simplicity and flexibility. You can access your account from anywhere and joining meetings is simple. Again, Zoom has a responsive customer support team behind it, they respond quickly and efficiently once you reach them.
What is your favorite aspect of this product?
I love everything about Zoom. It has made it easy for us to collaborate with our international customers. It allows you to share files with other colleagues easily and faster. I like the ability to make unlimited video and audio calls.
What do you dislike most about this product?
Zoom has been helpful to us and I have never encountered any problems since I started using it.
What recommendations would you give to someone considering this product?
It is a brilliant tool for video and audio calls, conferencing and file sharing.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Isménia M.
- Role: Information Technology
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted Aug 2021
Best video conference app, easy to use
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
This app presents good image and audio, I can speak and be heard, it doesn't crash like the other competitors. It is possible to share the screen
What is your favorite aspect of this product?
Excellent application in a meeting the zoom accepts more than 100 which I like a lot. It has all the features you need, very functional interface
What do you dislike most about this product?
The phone's Zoom app is very limited compared to the desktop version, sometimes it has bugs. They could put the option to broadcast the meeting with the public through social media
What recommendations would you give to someone considering this product?
People for those thinking of using a video conference application, Zoom is the best, the quality of calls is excellent, by computer or cell phone you can participate in various meetings in a practical and easy way.
Pros
- Reliable
- Caring
- Respectful
- Fair
Cons
- Inhibits Innovation
- Less Performance Enhancing
Please tell us why you think this review should be flagged.
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