Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

82

Application Share

81

Virtual Whiteboard

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Dharampal R.

  • Role: Information Technology
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Product with good features but need more control

Likeliness to Recommend

6 /10

What differentiates Zoom Workplace from other similar products?

It has some unique features for Audio and video settings, security and reactions.

What is your favorite aspect of this product?

Virtual Background, Lock meeting and Enable waiting room.

What do you dislike most about this product?

It does not have the option to share only particular screen or tab or window. The quality of the conference deteriorate when multiple members join.

What recommendations would you give to someone considering this product?

Definitely give it a try

Pros

  • Trustworthy
  • Unique Features
  • Efficient Service
  • Effective Service

Cons

  • Slower Product Innovation
  • Under Delivered
  • Charges for Enhancements

Neeraj k.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

"All you need id

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom is a lot more excellent than Home bases by far." It's not difficult to perceive any reason why this stuff, better call quality, the capacity to record gatherings, and having the option to share great video over that call,help to separate Zoom from the opposition.

What is your favorite aspect of this product?

Zoom is perhaps the best stage to speak with others eye to eye through the web. I love zoom for simple to utilize interface. It permitted to sharing screen, talk over the call for all intents and purposes and GroupWise, shows mic on/off which served to known who's on the mic.Likewise, it's permitted to recoding.

What do you dislike most about this product?

Zoom periodically has slack time in strong or freezing with video yet that might be even more an availability issue. I do see the value in that zoom keeps visits avalible to think back on later or if nothing else doesn't make it difficult to get to old talks. Actually zoom isn't incredible for talking during a meeting;the notice doesn't show up immediately or can be not entirely obvious. I figure this could be settled with better pop ups or a sound identification. Generally those are my solitary Zoom objections.

What recommendations would you give to someone considering this product?

Download it now! It's so natural to utilize and you can have gatherings up to 40 or somewhere in the vicinity minutes for nothing, which is a lot for you to get its hang.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Alberto Jose R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Zoom saves the day

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom is a video conferencing tool specialized in high-quality video calls, unlike gotometing, which is very busy in calls when there are several people

What is your favorite aspect of this product?

Video conferencing that runs smoothly. Multiple breakout rooms can be created to accommodate multiple groups of people. There are several excellent chatting options accessible. It's simple to take over as host or appoint a co-host. Screen sharing is seamless, and annotation is possible. The most effective technique to run a meeting or online classes. The amount of people who can join at one time is incredible.

What do you dislike most about this product?

If the meeting is accidentally closed by the host, all of the breakout rooms will collapse without warning. Anyone who joins after some chats have been shared will not be able to see the chat history. To make the past exchanges visible, I need to share them. Everything else appears to be in order.

What recommendations would you give to someone considering this product?

You'll be able to connect remotely regardless of where you live. It's simple to share video/audio to match your needs. Multiple breakout rooms can be created to accommodate different groups of people. There are several excellent chatting options accessible. It's simple to take over as host or appoint a co-host. Screen sharing is seamless, and annotation is possible. The most effective technique to run a meeting or online classes.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Efficient Service

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