What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Instant Messaging
Keyboard Mouse Control
Application Share
Virtual Whiteboard
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Whiteboard Software
Score 8.7
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Appointment Scheduling
Score 8.7
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Telemedicine
Score 8.6
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Visitor Management
Score 8.6
View Zoom Workplace in this category (opens in a new tab)
Zoom Workplace Reviews
Jasveen K.
- Role: Information Technology
- Industry: Banking
- Involvement: End User of Application
Submitted Sep 2021
Flexible, easy yo use but pricey
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Ease of use and flexibility
What is your favorite aspect of this product?
Ease of use
What do you dislike most about this product?
A little expensive
What recommendations would you give to someone considering this product?
It’s a good Software
Pros
- Helps Innovate
- Reliable
- Unique Features
- Efficient Service
Please tell us why you think this review should be flagged.
Nicole K.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2021
Zoom comes to the rescue!
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom brings teams together to get more done in a frictionless and secure video environment. Our easy, reliable, and innovative video-first unified communications platform provides video meetings, voice, webinars, and chat across all devices and space unlike trello Project Management Tool & Team Communication Tool that helps you manage all projects in an enjoyable and efficient manner. This tool helps you manage all your projects in an easy, fun and efficient manner.
What is your favorite aspect of this product?
High-definition video conferencing software Zoom is currently the easiest to deploy. User-friendly with a wide range of features to suit its users' needs. As part of its business and enterprise plans, it offers audio transcription, which enables it to display the transcripts as captions. In addition, users can share device screens, add images to videos, and record the video conferencing while doing all of these things without the need for any special software. Because of this, background noise is reduced and the user can focus on the task at hand.
What do you dislike most about this product?
Compared to a conventional phone call, which is a cheaper option, toll and call pricing is prohibitively expensive. Our organization has a high demand for webinars, and the cost of conducting a webinar is significantly higher than that of competing solutions and other products. Considering the total cost of ownership, I believe Zoom is a bit pricey and time consuming for small businesses just starting out.
What recommendations would you give to someone considering this product?
We recommend zoom as a tool in all industries when it comes to web conferencing and other forms of communication.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Miguel Angel M.
- Role: Consultant
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Sep 2021
Zoom is just for everybody!
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
The critical mass of users that has hear about Zoom is greater than any other videoconference platform, so you can't go wrong choosing Zoom over their competitors, specially for masive events.
What is your favorite aspect of this product?
The universality of situations in which it fits. While Webex or Teams have unique functionalities and specific use cases where they are just better, everybody know zoom and you can reach a greater number of users, especially non business related. Futhermore, for masive group calls the quality is superior to that of the competition.
What do you dislike most about this product?
Zoom can lack customization on some aspects, but overall everything it does it do it well.
What recommendations would you give to someone considering this product?
Without a doubt it is the best platform for masive group calls. Go for it.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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