Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

83

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Steven D.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2021

Best distance communication application

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Quality audio, awesome themes, screen sharing, user friendly

What is your favorite aspect of this product?

Background interactive themes

What do you dislike most about this product?

I wish there was a feature that allows me to see if theres current zoom meeting involved in my business, and that i can ask to join when it's my organization

What recommendations would you give to someone considering this product?

Try it, it's free

Pros

  • Performance Enhancing
  • Unique Features
  • Helps Innovate
  • Continually Improving Product

Rohan B.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2021

Zoom : The Best Virtual Meeting App

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom is being used across the whole organization during work from home time. It helps us organize webinars, sessions, meetings, and interactions with a lot of features. It has a recording function, which is very useful for meetings and webinars. The webinar add-on is useful for view-only webinars with a Q&A option.

What is your favorite aspect of this product?

Screen sharing Connectivity User friendly Easily accessible through mobile Picture quality

What do you dislike most about this product?

The mobile application does not display some of the features that are available on the desktop version also it should be integrated with Dropbox or other similar applications so that one can have the full backup of the data. More user windows to be added on single screen of mobile application Calendar integration should be improved

What recommendations would you give to someone considering this product?

I will highly recommend this application to the entire business sector; this tool will help you get rid of extra expense that spent on traveling, this software gives you freedom of work and it is available in various plans based on your team size, thus they allow you to choose according to the budget.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Bijan P.

  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Sep 2021

Fantastic product

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

The quality stays even if we are more than 10

What is your favorite aspect of this product?

Group meetings at a distance

What do you dislike most about this product?

It is not free

What recommendations would you give to someone considering this product?

to watch a small ''how to use'' so you don't get lost in the beginning.

Pros

  • Saves Time
  • Acts with Integrity
  • Client's Interest First
  • Enables Productivity

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