What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Instant Messaging
Keyboard Mouse Control
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Whiteboard Software
Score 8.7
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Appointment Scheduling
Score 8.6
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Visitor Management
Score 8.6
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Adam M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2022
Zoom just keeps getting better and better
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Just when I thought Zoom has done it all, they release a new feature that is awesome! Zoom embraces continuous improvement like no other company. I remember when Zoom first came to my attention when their was a major security vulnerability that a malicious coder could insert click bait on a website and force a user into a video call without them knowing. I joined the call of the security researcher to see what it was all about and the CEO of Zoom actually joined the call while he was on vacation just because he knew the importance of fixing the bug ASAP and he ended up hiring a few of the security engineers that were on the call.
What is your favorite aspect of this product?
The virtual video backgrounds are by far the best! Especially when you don't even need a green screen. I have been working from my garage at home for over a year and having the ability to customize my background to any video has been really great! Screen sharing your iOS or Android phone has been really great as well.
What do you dislike most about this product?
The only thing I can say I dislike about Zoom is how often they update their client version (every 2-3 weeks!). That really isn't a bad thing in reality but I am the person who packages and deploys Zoom and other apps to my company so I have to stay on top of that a lot more when major feature updates drop.
What recommendations would you give to someone considering this product?
I highly recommend you try Zoom and Zoom Phone. Both have been game changers for our company. We have been 95% work from home for the whole company from March 2020 until the foreseeable future and have honestly been more productive became of Zoom than if we were in the office.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Eric E.
- Role: Sales Marketing
- Industry: Transportation
- Involvement: End User of Application
Submitted Jan 2022
Solid video conferencing experience. Few issues.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
They have a solid foundation for video conferencing and have continued to expand their offerings over the last few years. Their reputation hasn't been stellar, but they are trying to come back from bad reviews.
What is your favorite aspect of this product?
It works...simple as that. I've had very few issues with Zoom calls compared to other video conference tools.
What do you dislike most about this product?
It is a little heavy on bandwidth when screen sharing. Everything becomes slower when demoing.
What recommendations would you give to someone considering this product?
See what video conferencing tools other vendors or your clients use to help eliminate conferencing difficulties.
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Fair
Please tell us why you think this review should be flagged.
Evgeny E.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2022
On of the best option to have virtual connections!
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
First of all, Zoom has excellent options with polls and break rooms. It is beneficial when you have a meeting with 50 people or more.
What is your favorite aspect of this product?
The most valuable point for me is flexibility. I can use the free option when I have only a one-on-one meeting. Or I can pay if I would like to have 3 and more participants during my calls.
What do you dislike most about this product?
The most disliked feature is an absence of smiles and emojis to comments. I can't add emoji to any comments during sessions in the chat.
What recommendations would you give to someone considering this product?
It is an incredible product, especially in the educational area or webinars.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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