Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

83

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Sathish R.

  • Role: Information Technology
  • Industry: Electronics
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2022

One Stop Solution for virtual daily operations

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Our company was one of the pioneer customers for ZOOM. Earlier, we were using CISCO for almost 10+ yrs but the features were not much. When we started using ZOOM in 2019 onwards, it is a rich experience for all users to interact with their business contacts effectively. Without ZOOM, I doubt whether our WFH would be effective because of this pandemic.

What is your favorite aspect of this product?

Virtual Background Host privileges Screen Sharing options High-Quality Audio with limited bandwidth speed

What do you dislike most about this product?

Nothing to list. Maybe they can start thinking of integrating the ZOOM calling option to connect Mobile

What recommendations would you give to someone considering this product?

Being a prime member of using this application for the past 4 yrs, I would strongly to go with ZOOM for video conferencing, file sharing and instant messaging.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Effective Service

Guzman R.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2022

real time meetings.

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

The difference between Zoom and other products is its unparalleled usability, it is a communications software that offers its users great benefits with videoconferences for companies, with real-time messaging and content exchange, Zoom is synchronized with the calendar, offers integrated tools, with end-to-end security. It is wonderful just what it takes to be successful.

What is your favorite aspect of this product?

My favorite thing about Zoom is that multiple participants can share their screens, annotate, share media, I really like that meetings can be recorded in the cloud, team chat, group chats. It is a tool that offers countless functions which are beneficial to have a pleasant collaboration, meetings can also be started from Outlook and Gmail. It's perfect and I love it.

What do you dislike most about this product?

Zoom is an online meeting platform that works excellently, since I've been using it it hasn't presented me with any failures, interruptions or disappointments. It's a software that is designed to work hand in hand with its users, offering maximum coverage and security. I don't have any bad comments, I think it's perfect.

What recommendations would you give to someone considering this product?

I recommend Zoom to anyone who is considering its use give it a try and you won't regret it. It is a real-time meeting platform that offers great benefits and advantages when collaborating online, sharing screen, audio and video with maximum security. Fulfilling everything it promises, excellent features, we can use it from anywhere and any device without problems. It offers free trial which is outstanding.

Pros

  • Friendly Negotiation
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Jafrul A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2022

Excellent and Awesome Tool for conference

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Very user friendly and low cost.

What is your favorite aspect of this product?

I like how simple and pragmatic it is to utilize this product to have the option to hold meetings or use it as an office. It has great accessibility of sound and video regardless of whether the organization is low.

What do you dislike most about this product?

What I loathe is that occasionally when I open a phone call on my cell and a call comes in, nothing is heard. It has additionally happened to me that individuals welcome to the gathering can't join regardless of whether they have the right certifications.

What recommendations would you give to someone considering this product?

Assuming you want to settle on video decisions for any nature, I suggest that you utilize this product so you can have a decent involvement with expansion to being not difficult to utilize.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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