Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Bruce Jr J.

  • Role: Operations
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Zoom meeting is the best video conferencing tool.

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Its options are glorious & it’s straightforward to use for our users from numerous departments on any device from anywhere with no technical experience. It allows us to remain connected with our Field Sales & maintenance staff continuously. We’ve resolved several of our customers’ onsite issues instantly using the Zoom Video Conferencing facility. We tend to use the chat feature to create notes and maintain records of the Minutes of the Meetings. We tend to additionally use the ability to record the session for future reference. It’s ideal for online coaching once our users are widely distributed and attend the session whereas in the field.

What is your favorite aspect of this product?

Zoom contains multiple features, that facilitate serve several purposes, creating it a flexible tool. Its primary goal is to create discussing and conferencing streamlined, which it does excellently. You’ll have conference rooms with one or additional participants and use them as mediums for all of your uses. Conference rooms, once created, are non-expiring and reusable for future conferences and webinars. You’ll be able to use the chat to debate and send messages with the opposite participants. Messages on Zoom are in threads, making it easier to reply to or quote specific messages to bring emphasis throughout your sessions.

What do you dislike most about this product?

The timings of a free session ought to be rethought. We feel it should be allowed for a video meeting length of a minimum of an hour and not simply forty minutes. We cannot give an authorized version to everyone, particularly those not front-facing.

What recommendations would you give to someone considering this product?

It’s one of the foremost intuitive video conferencing platforms that gives all the features, as well as smart audio/video quality, group chatting, hand raising, sharing the screen, recording the sessions, and so on. Zoom is outstanding as a program for sessions and conferences concerning work. you'll be able to screen-share what you're doing in conferences rooms, that the other participants are unengaged to be part of to view.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Effective Service

Anamaría A.

  • Role: Industry Specific Role
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Worth it in any version.

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom is the most popular video conferencing tool today and not for nothing: from its free version to the paid versions, it has a wide range of features. What sets it apart from the others is the possibility of creating rooms within the same meeting, this feature is excellent since it allows you to segment a group without having to create different calls.

What is your favorite aspect of this product?

My favorite aspect is that it protects my privacy because, if someone decides to record a video call, Zoom warns me about it and that is greatly appreciated.

What do you dislike most about this product?

The only thing I don't like about Zoom is that sometimes the functions are not very intuitive for users who have not used the software several times. For example, many people have difficulty setting up their camera; also, entering a call and incorrectly selecting the audio connection causes you to have to exit and re-enter the call to set it up correctly.

What recommendations would you give to someone considering this product?

I would tell him to go for one of the paid options without thinking twice as it allows them to have more control of the room, especially when it comes to public events is extremely important.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Mar 2022

Easy to use, cheap but lacks any major innovation

Likeliness to Recommend

8 /10

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Effective Service

Most Popular Zoom Workplace Comparisons