Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Fernanda M.

  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Zoom: A great meeting platform

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom is an excellent resource for lectures, technical presentations and online training. We use a few licenses and it serves us perfectly well. We have other tools such as Skype and Microsoft Teams but they are not so interesting for this training activity with people outside the institution.

What is your favorite aspect of this product?

There are a lot of things I like about Zoom: - Zoom is very intuitive; - provides easy-to-use tools; - schedule meetings and they appear on my calendar with the direct link to them; - Background change is good and works well; - Non-users can sign in via a URL, which is extremely beneficial as some customers don't use the same programs as us; - Ability to create themed rooms to divide participants into certain groups, which we use to host webinars and training; - End-to-end encryption and good prices; - usability and ease of access settings.

What do you dislike most about this product?

Need to improve microphone settings and have a pre-approved list of participants that can come and go without disturbing the speaker

What recommendations would you give to someone considering this product?

It is an excellent tool, and it became popular with the limited free version. That's why people already know Zoom well and it's easy to do any kind of meeting or training with it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Tigran P.

  • Role: Finance
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Zoom review

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

It is the most used video conferencing software. THe quality of screen share is amazing.

What is your favorite aspect of this product?

It is really easy to install. Zoom is also very user friendly and easy to use. THe quality of screen sharing is amazing as it never lags, unlike similar products. The audio quality is decent. Last but not least the feature set for Zoom is good enough for me for my daily activities.

What do you dislike most about this product?

The video quality is really poor. You can have a high speed internet and still have problems with video sharing. Also Zoom can add more background wallpapers for better user experiencebetter user

What recommendations would you give to someone considering this product?

It is worth trying Zoom. Everyone nowadays is using this software so you have high quality audio conferences using Zoom

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Security Frustrates

Gurveen K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2022

Fantastic Product! Good pricing plans.

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom is open to third-party integrations as well. With support for third-party plugins, you can ease your tasks. For example, you can join a Microsoft Teams meeting by using Zoom.

What is your favorite aspect of this product?

Zoom comes with a handy feature—Touch up my appearance.This feature lets you smooth out your skin, removes dark circles under your eyes, and beautifies your face. This feature makes me feel confident whenever I am conducting any meeting.

What do you dislike most about this product?

Basic plan has a lot of limitations.

What recommendations would you give to someone considering this product?

Zoom is a Productivity Tool. It helps you get more done in less time by removing geography as a barrier to face-to-face meetings. Zoom’s technology keeps getting better.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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