What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
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Visitor Management
Score 8.7
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Victoria O.
- Role: Operations
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Jan 2023
My favorite by a long shot.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom is maybe the most popular video calling software out there , which is a factor in a job role like mine that sometimes involves me interacting with collaborators outside my organization. In the course of the aforementioned, it is vital that the video conference software being used is one that the other party or parties are most likely to be familiar with. The above mentioned popularity and of course scalability are important points of differentials between Zoom and close substitutes, I think.
What is your favorite aspect of this product?
Zoom's security protocols are one aspect of this software that I sincerely do cherish. Provisions like standard pass-code protection , role based security provides a level of security satisfaction for my video conference sessions. Zoom even provides watermarks for when I share my screens with people.
What do you dislike most about this product?
Nothing. I do not think I will say this about any other software but Zoom. For me , Zoom just gets the basics right and provides me with all I require to have effective video conference sessions.
What recommendations would you give to someone considering this product?
Zoom is synonymous with video conference calling with most persons that I have interacted with , in the course of my job role. This is very likely a result of the reliability of this video calling software .
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
Savad M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jan 2023
Average performance
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Very easy to handle
What is your favorite aspect of this product?
Its user interface
What do you dislike most about this product?
The audio quality is not good enough
What recommendations would you give to someone considering this product?
If you are not considering it for a regular use go for it
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Inspires Innovation
Please tell us why you think this review should be flagged.
- Role: Information Technology
- Industry: Government
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2023
Great product that maintains its simplicity.
Likeliness to Recommend
Pros
- Reliable
- Trustworthy
- Efficient Service
- Client Friendly Policies
Please tell us why you think this review should be flagged.
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