Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Katzumoto Y.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Successful tool for videoconference

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

This tool allows each of its hosts to program meetings and initiate meetings at any time in a simple and comfortable way, allowed successfully to interact virtually with any co -worker when many times it is not possible to hold meetings in person, having a great success in social events

What is your favorite aspect of this product?

I like this tool because it allows to program meetings establishing collaboration through voice functions, video and an excellent method of sharing screen, it is one of the main very important videoconference software applications in which it allows to interact virtually with many co -workers when in many OPPORTUNITIES CANNOT meetings in person, it can be used personally, professional and even educational

What do you dislike most about this product?

This tool does not dislike everything it offers seems very good to get better results in which company in a simple and comfortable way

What recommendations would you give to someone considering this product?

I recommend this tool because it presents simple plans, it has an optimized transition to the video, an excellent use of screen shared and remote control, this excellent tool allows the option to interact with colleagues virtually, as long as it is not possible to make meetings in people, by That is one of the important applications of videoconference software, allowing to record the sections to then see them at any time

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Frank R. C.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Ideal for group work.

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

There are many employees with little IT knowledge in our company, and we often guide them while sharing screens during help desk work, but a simple solution such as Zoom is more beneficial. If you specialize in web meetings, you may not need any other application. Because chat, mail, etc., become difficult to use.

What is your favorite aspect of this product?

We use it for conferences that allow us to show how to operate other applications. At that time, as a temporary measure, sending and receiving the Zoom link as a URL was helpful for screen sharing first. It rarely freezes the other person's screen. You can share the document camera, so you can also copy paper materials. When we did group work, we gathered about 20 people, divided them into groups of 5 to 6, and asked them to discuss and summarize their opinions.

What do you dislike most about this product?

It would be hard to find something I wouldn't say I like because it offers a quick, simple, easy response as a screen-sharing tool.

What recommendations would you give to someone considering this product?

Instead of copying and distributing materials in meetings, they can be shared on individual PCs and tablets. They can be spread by attaching a link to the cloud. Zoom is used so frequently that even meetings in a conference room are used just for sharing. The videoconferencing system I initially used had frequent communication congestion and howling, but with Zoom, there are almost no such problems so I can conduct meetings comfortably.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kurt M.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Easy and very familiar to use by anyone

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom is as widely known as other video conferencing services, but is more familiar to use.

What is your favorite aspect of this product?

The ease of connecting two or more parties via Zoom.

What do you dislike most about this product?

There isn't much to dislike.

What recommendations would you give to someone considering this product?

Use it and keep using it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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