Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Gábor S.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Ideal for web conferences

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Seamless document sharing. It is easy to see the faces of other people whose cameras are on. Other users can turn off the microphone and camera. The setup screen is simple and you can select functions and conduct webinars. You can send the URL to panelists. Version updates are performed periodically.

What is your favorite aspect of this product?

In recent years, web conferencing has become instantly popular, but when a new tool is introduced, it takes more time and effort to educate users, but this product can be operated intuitively, so you can use it right away.

What do you dislike most about this product?

The meeting will start as soon as you enter the web conference room, but problems may occur such as not being able to hear your voice due to headset problems. If there is a system that allows us to check the operation in the room before the meeting time, I believe the meeting will run smoothly.

What recommendations would you give to someone considering this product?

Easy to use regardless of whether it is small or large scale, one to one Although it is often not turned off, it can be managed collectively. You can share your screen and share your desktop with employees in real time, so you can work without feeling the inconvenience of being at home. In addition, I was able to transmit product information to the other party while moving the camera during internal meetings, etc., so the work went smoothly.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Reyansh D.

  • Role: C-Level
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2023

A communication tool

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Ability to connect fast

What is your favorite aspect of this product?

Ease to access

What do you dislike most about this product?

Video blurring

What recommendations would you give to someone considering this product?

Need to use zoom for business communications

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

Paulette B.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Good screen share and fruitful remote conversation

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom bundles up multiple functions into one and renders in on our screens. Besides the HD video and audio quality, full-screen view, simultaneous screen sharing and group messaging are some commendable features of Zoom for the takeaway.

What is your favorite aspect of this product?

Zoom is one of the easiest pieces of video conferencing solution and it is a breeze for anyone to connect over Zoom and talk to a remote colleague or customer. Zoom hands us right-on tools to carry out important business meetings and lets us move freely without any hassles.

What do you dislike most about this product?

Zoom does lack one very important feature which is the ability to delete inappropriate comments on the fly. This can be devastating for public events because there is often a bad apple among the bunch.

What recommendations would you give to someone considering this product?

Zoom is the best video conference platform that can suit businesses of any size. I always recommend trying it out yourself and you will not run the risk of spending a lot more money swapping services.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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