What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
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Score 8.9
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Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
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Visitor Management
Score 8.7
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Channae R.
- Role: Industry Specific Role
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Mar 2023
reliable and provides good quality audio and video
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
The ability to integrate features such as break out rooms, screen share and interactive tools.
What is your favorite aspect of this product?
The ability to be able to have a conference of training virtually with tools to make it very interactive and visually aesthetic
What do you dislike most about this product?
The audio is sometimes not clear
What recommendations would you give to someone considering this product?
A new and interactive way to host trainings and meetings virtually that can be super effective without being in person
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Brian G.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Mar 2023
Zoom has no competition
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
When it comes to online chat programs, I always use Zoom. The simplicity with which we could arrange get-togethers was a major plus. It's free for up to 100 participants to join in on a single call. By allowing users to share their screens, Zoom is able to surpass competitors like Blue Jeans. We began utilizing zoom during the CoVD19 epidemic, and it proved to be an invaluable tool. Once upon a time, we utilized zoom to do remote meetings, and it was a great tool for facilitating collaboration.
What is your favorite aspect of this product?
Zoom is the most popular program for online meetings, presentations, and screen sharing. This program is great since it has a fantastic user interface and is extremely easy to learn and use. The video quality of this software is superb, and it can accommodate as many people as needed in a single conference call. The assistance and aid provided by this application are invaluable. It provides an opportunity to interact with other attendees of the same conference. The app's built-in file sharing features are top-notch. The Zoom Rooms product is a must-have for any professional setting.
What do you dislike most about this product?
Zoom is a video conferencing tool, and I have had some bad encounters with it. My main complaint is that it does not provide sufficient protection for my personal information. In certain cases of "Zoom-bombing," I witnessed participants to meetings being joined by people who were not invited. I've also noticed that when the software is active, it causes my computer to perform slower than usual. My own technical troubles with the app include intermittent connection, choppy video and audio, and a lack of control over the camera's focus.
What recommendations would you give to someone considering this product?
At every necessary gathering of people The platform has served me well in both my personal and business endeavors, therefore I can confidently recommend using Zoom. I think elderly people have had trouble learning how to utilize Zoom and basic features like the mute button. Nevertheless, as a host, you'll have access to special features and benefits that boost meeting efficiency.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Syed S.
- Role: Information Technology
- Industry: Engineering
- Involvement: End User of Application
Submitted Mar 2023
Zoom is easy to use, but the license is bit pricey
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom is very handy when hosting webinars for external parties, all you need is a Link to join. They provide free web support, which most other competitors fail to provide.
What is your favorite aspect of this product?
Zoom offers a simple UI that is very easy to understand and does not require any type of training. Free to host meetings for up to 100 participants. The online web support for free versions is very helpful.
What do you dislike most about this product?
Restrictive time limits for the free tier. The mobile version lacks many features found on the desktop version. Chat of zoom needs to improve and include support for interactive texts.
What recommendations would you give to someone considering this product?
I have used most of the applications and it's my honest suggestion. if you are a start-up then you can definitely go for it, if offers many features for free and the quality of the calls and meetings is great. if you are an enterprise they also have an enterprise Liceance of zoom, but I would prefer Microsoft Teams over zoom for the tight integration between the Microsoft app stacks which offers a seamless experience.
Pros
- Efficient Service
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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