Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Channae R.

  • Role: Industry Specific Role
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

reliable and provides good quality audio and video

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

The ability to integrate features such as break out rooms, screen share and interactive tools.

What is your favorite aspect of this product?

The ability to be able to have a conference of training virtually with tools to make it very interactive and visually aesthetic

What do you dislike most about this product?

The audio is sometimes not clear

What recommendations would you give to someone considering this product?

A new and interactive way to host trainings and meetings virtually that can be super effective without being in person

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Brian G.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Zoom has no competition

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

When it comes to online chat programs, I always use Zoom. The simplicity with which we could arrange get-togethers was a major plus. It's free for up to 100 participants to join in on a single call. By allowing users to share their screens, Zoom is able to surpass competitors like Blue Jeans. We began utilizing zoom during the CoVD19 epidemic, and it proved to be an invaluable tool. Once upon a time, we utilized zoom to do remote meetings, and it was a great tool for facilitating collaboration.

What is your favorite aspect of this product?

Zoom is the most popular program for online meetings, presentations, and screen sharing. This program is great since it has a fantastic user interface and is extremely easy to learn and use. The video quality of this software is superb, and it can accommodate as many people as needed in a single conference call. The assistance and aid provided by this application are invaluable. It provides an opportunity to interact with other attendees of the same conference. The app's built-in file sharing features are top-notch. The Zoom Rooms product is a must-have for any professional setting.

What do you dislike most about this product?

Zoom is a video conferencing tool, and I have had some bad encounters with it. My main complaint is that it does not provide sufficient protection for my personal information. In certain cases of "Zoom-bombing," I witnessed participants to meetings being joined by people who were not invited. I've also noticed that when the software is active, it causes my computer to perform slower than usual. My own technical troubles with the app include intermittent connection, choppy video and audio, and a lack of control over the camera's focus.

What recommendations would you give to someone considering this product?

At every necessary gathering of people The platform has served me well in both my personal and business endeavors, therefore I can confidently recommend using Zoom. I think elderly people have had trouble learning how to utilize Zoom and basic features like the mute button. Nevertheless, as a host, you'll have access to special features and benefits that boost meeting efficiency.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Syed S.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Zoom is easy to use, but the license is bit pricey

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom is very handy when hosting webinars for external parties, all you need is a Link to join. They provide free web support, which most other competitors fail to provide.

What is your favorite aspect of this product?

Zoom offers a simple UI that is very easy to understand and does not require any type of training. Free to host meetings for up to 100 participants. The online web support for free versions is very helpful.

What do you dislike most about this product?

Restrictive time limits for the free tier. The mobile version lacks many features found on the desktop version. Chat of zoom needs to improve and include support for interactive texts.

What recommendations would you give to someone considering this product?

I have used most of the applications and it's my honest suggestion. if you are a start-up then you can definitely go for it, if offers many features for free and the quality of the calls and meetings is great. if you are an enterprise they also have an enterprise Liceance of zoom, but I would prefer Microsoft Teams over zoom for the tight integration between the Microsoft app stacks which offers a seamless experience.

Pros

  • Efficient Service
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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