What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
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Visitor Management
Score 8.7
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Samantha C.
- Role: Sales Marketing
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Mar 2023
Easy to Use; great product!
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
I like the features available... with changing backgrounds, uploading new backgrounds, smoothing the skin, etc.
What is your favorite aspect of this product?
Anything that helps a user look better on camera, will help them be more confident during the call.
What do you dislike most about this product?
Sometimes people who aren't typically zoom users have trouble logging into a call.
What recommendations would you give to someone considering this product?
I've had no issues with connectivity, being able to hear other users, etc. I would recommend this product and would recommend that anyone looking for this type of solution give it a try.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Jason G.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Mar 2023
Zoom has transformed the way we do business.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Best video conferencing that plays well across multiple devices which makes it ideal for hybrid work environment. Increased collaboration features and file sharing capabilities.
What is your favorite aspect of this product?
Integration with Microsoft Office plus a single interface for meetings, chat, and phone.
What do you dislike most about this product?
I can't think of anything I dislike.
What recommendations would you give to someone considering this product?
Don't be afraid to make the jump from Teams or WebEx.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Jonathan W.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2023
Great product but not as easy to use as MS Teams
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Not a great deal as there are many more video meeting options on the market
What is your favorite aspect of this product?
Screen sare option
What do you dislike most about this product?
Cost of product
What recommendations would you give to someone considering this product?
Scour the market and try other options before maing a decision
Pros
- Continually Improving Product
- Respectful
- Transparent
- Helps Innovate
Please tell us why you think this review should be flagged.
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