Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Goutam S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2023

Very easy to use, smooth service, Good features.

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

User-Friendly Interface: Zoom's interface is intuitive and easy to navigate, making it accessible to users of all technical skill levels. Cross-Platform Compatibility: Zoom is compatible with a wide range of devices, including desktops, laptops, and operating systems.

What is your favorite aspect of this product?

One of Zoom's greatest benefits is how simple it is to use; anyone, regardless of technical proficiency, may start utilizing the platform right away. It is simple to organize and join meetings, share screens, and use other services because to the platform's user-friendly layout. Furthermore, people like Zoom's virtual background feature because it adds another level of customization and personalization to video chats. To create a special experience, users can upload their own photographs or movies or select from a variety of pre-set backgrounds. Last but not least, Zoom's dependability is also an important consideration because it rarely has

What do you dislike most about this product?

particularly in relation to "Zoombombing," where unauthorized individuals enter meetings and cause disruption, the platform's security and privacy. Users must take security measures to protect their meetings, such employing password protection, permitting waiting areas, and avoiding sharing meeting connections with the public. Additionally, some users have mentioned feeling exhausted after lengthy video calls, which is a problem that many video conferencing systems share and is not specific to Zoom.

What recommendations would you give to someone considering this product?

Before facilitating or participating in a meeting, familiarize yourself with the platform by spending some time exploring Zoom's features and learning how to use them. The website for Zoom has tools like tutorials and FAQs that might assist you in getting started. Check Your Internet Connection: In order to avoid lags, delays, or dropped calls, make sure that your internet connection is robust and reliable enough to enable video calls.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Harrison D.

  • Role: Human Resources
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

Vital for Video Communication

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom is the best video conferencing platform available and allows any one to connect. I like to share my screen, private message, send links, and collaborate all within a call

What is your favorite aspect of this product?

I love the ease of scheduling meetings and sending invites. This ensure that everyone has access to our meetings. I also love the ability to join from a phone to accomadate people who are unable to be at a desk.

What do you dislike most about this product?

With the competing Google Meet, the features can often get confusion when people are used to using both. These are easy fixes. Privacy was an issue a few years ago but Zoom got that resolved

What recommendations would you give to someone considering this product?

Use Zoom exclusively as the video conferencing platform to fully understand and use its features

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Efficient Service
  • Role: Industry Specific Role
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted May 2023

Easy to use

Likeliness to Recommend

7 /10

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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