Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Kashish P.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Zoom Meetings- A web & video conferencing platform

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom Meetings is the best way to communicate with people who are based in the distinct regions of the world. It provides a platform that allows people to collaborate and communicate virtually over the internet. It provides options for screen sharing thus helping one to resolve issues remotely. It also has other options like chatting in realtime, sharing documents and files.

What is your favorite aspect of this product?

Zoom Meetings is easy to use and has understandable interface. Meeting links can be shared easily with the audience. The links can be for anonymous users or it can have passwords for specific users. Virtual private Meeting rooms can be created for groups. Recording of sessions is available with Zoom Meetings and the same can be played back whenever required.

What do you dislike most about this product?

The platform is good and has no dislikes. The platform is secure too as the sessions are encrypted. Thus data privacy is taken care of. Zoom Meetings are being used widely for online conferences, meetings, interviews, trainings, presentations, and webinars. Lecturers are using it for giving online lectures.

What recommendations would you give to someone considering this product?

I would surely recommend others to use Zoom Meetings.

Pros

  • Includes Product Enhancements
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

DEEPIKA T.

  • Role: Information Technology
  • Industry: Apparel
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

The Most Remarkable Video Conferencing Encounter

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Zoom stands out through its intuitive user interface, delivering smooth video conferencing and high audio-video quality. Its flexibility to adapt to various work settings, coupled with features like whiteboard, polls, and annotations, boosts interactive meetings. While occasional connectivity issues exist, Zoom's global accessibility, recording capability, and cross-time zone collaboration foster efficiency. The platform's simplicity and versatile application make it a prime choice for diverse communication needs.

What is your favorite aspect of this product?

I appreciate Zoom's user-friendly setup, making it easy to initiate and join meetings. The platform's reliable video and audio quality enhance my virtual interactions. Additionally, the cloud-based recording feature allows me to revisit important discussions conveniently. Overall, Zoom streamlines my communication needs and boosts productivity.

What do you dislike most about this product?

While Zoom offers exceptional features, I've encountered occasional audio and video lag during critical conversations. Also, the dependence on stable internet connectivity can lead to disruptions. These factors, though not frequent, can impact the overall communication flow.

What recommendations would you give to someone considering this product?

For those considering Zoom, I suggest assessing your internet stability for seamless communication. Utilize the trial period to explore features like whiteboard, polls, and background options. While Zoom is exceptional, keep privacy concerns in mind. Its effectiveness in remote work and collaborative meetings is undeniable, but testing it in your specific work context is crucial for a confident decision.

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Unique Features

Mohit S.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2023

Satisfies the post pandemic normal of video calls

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

User friendliness, microphone support and licensing cost

What is your favorite aspect of this product?

Breakout rooms

What do you dislike most about this product?

User friendlynees. Not needing an account to use.

What recommendations would you give to someone considering this product?

More phone support features

Pros

  • Unique Features
  • Performance Enhancing
  • Client Friendly Policies
  • Altruistic

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