Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Richard P.

  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2023

Good Product for Online Meeting

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

I think these are the features. Zoom is one the most popular products used by any company for business communications. So may similar but Zoom is the most friend users I think is the best for beginners, Overall Zoom is one the best for video conference meeting for businesses.

What is your favorite aspect of this product?

Friendly users, a beginner, can easily understand how this product works. Commonly used by some company for communication for their clients and employees, you can even make a presentation here creating a slide show by sharing screen to others,

What do you dislike most about this product?

So far nothing I can say maybe the price, But I think upgrading gives you more features so why not,

What recommendations would you give to someone considering this product?

If you are looking for a product you can communicate to your clients and employees, this is the best, Product presentations can be done here by a large number of user in one invitational link.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Effective Service

Pavan N.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2023

Fantastic product. Ui friendly

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Very unique experience. Ui is pretty easy to understand. Software is very stable

What is your favorite aspect of this product?

Ui is absolutely stunning and easy

What do you dislike most about this product?

Nothing so far I have come across

What recommendations would you give to someone considering this product?

Best for vedio and audio conferencing in the market

Pros

  • Helps Innovate
  • Enables Productivity
  • Unique Features
  • Efficient Service

Aarti Sandeep A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Best Product for Video conferencing!

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom has some unique and great features that sets its apart from its competitors in the market. One such feature being the Zoom Room. Zoom Rooms digitalize the regular meeting rooms to video enabled conference rooms, which allows participants to join regardless of their actual locations. Another factor which add to the ease of these online meetings is the fact that Zoom is supported on a wide range of devices, from laptops, smartphones to tablets.

What is your favorite aspect of this product?

My favorite aspect of Zoom is the high quality video and audio facilities. I have used multiple video conferencing products, and Zoom by far has the one the highest video and audio quality features. This is a very important aspect, especially when today a lot of the organizations are preferring to work remotely. Another feature I like is the breakout room, where the main meeting can be broken down into smaller ones.

What do you dislike most about this product?

While Zoom is a great option for a video/audio conferencing product, there are some cons to using it. The user needs to ensure that their internet connection is stable since Zoom depends heavily on a strong internet connection. To ensure that the quality of your audio and video do not decrease, the user needs to be connected to a good internet connection throughout. Another thing is the time limit for meetings in the free version. At time the users might feel that the time available is less, and will therefore need to move to the paid version.

What recommendations would you give to someone considering this product?

If you are considering to get Zoom, I would suggest you match your organization's needs to Zoom's pricing plans and features available with each plan. Also, ensure that the security measures taken by Zoom match with your or your firm's security requirements. I would strongly recommend you to take advantage of the free trial period to understand if this product is the right fit for your company.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

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