What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Instant Messaging
Keyboard Mouse Control
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
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Visitor Management
Score 8.6
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Lovelee B.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2025
Zoom: The gold standard in video conferencing
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom's intuitive interface makes it accessible to both tech-savvy and less experienced users, while its optimized performance ensures stable connections even in less-than-ideal network conditions. It has many functionalities, like high-quality video and audio, screen sharing, breakout rooms and recording capabilities, catering to various needs from small team meetings to large-scale webinars. Zoom's extensive integrations with other productivity tools and its focus on security and privacy further solidify its position as a leading video conferencing platform.
What is your favorite aspect of this product?
What I like best of Zoom is its sheer versatility. It smoothly transitions from facilitating casual team check-ins to hosting large-scale webinars with hundreds of attendees and eliminates the need for multiple platforms and streamlines communication across different contexts. Whether it's the intuitive interface for quick meetings or the robust features for complex presentations, Zoom consistently delivers a reliable and user-friendly experience, making it my go-to tool for all video conferencing needs.
What do you dislike most about this product?
Its biggest drawback for me has always been the sometimes inconsistent performance, particularly concerning bandwidth management. Even with a decent internet connection, I occasionally experience choppy video or audio, especially in larger meetings with multiple participants. It disrupts the flow of conversation and make presentations less effective. Also, the "Zoom fatigue" phenomenon, while not entirely Zoom's fault, is exacerbated by the platform's focus on constant on-screen presence, which is quite draining than other forms of communication.
What recommendations would you give to someone considering this product?
I will highly recommend it, especially if you prioritize reliability and ease of use. It's a great platform for everything from quick team check-ins to hosting large webinars. The video and audio quality are consistently good, and the screen sharing features are also good. I've found it to be much more stable than some other platforms, particularly when dealing with participants in areas with less reliable internet. The breakout room feature is excellent for facilitating smaller group discussions within larger meetings. it's a powerful and versatile tool that's become essential for many, and I am sure everyone will find it a valuable asset.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Andrea R.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2025
Fantastic product
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
It is the best software in video conferencing call
What is your favorite aspect of this product?
It has the best video and audio quality
What recommendations would you give to someone considering this product?
It has the best data encryption software and also it is a user-friendly interface
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Lina T.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2025
Fantastic product!
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
It allows a single login to multiple people in a single link or meeting room
What is your favorite aspect of this product?
It gives access to the host to control the meeting rooms
What recommendations would you give to someone considering this product?
It is a user-friendly interface and has a good data encryption system
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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