Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Lovelee B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2025

Zoom: The gold standard in video conferencing

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom's intuitive interface makes it accessible to both tech-savvy and less experienced users, while its optimized performance ensures stable connections even in less-than-ideal network conditions. It has many functionalities, like high-quality video and audio, screen sharing, breakout rooms and recording capabilities, catering to various needs from small team meetings to large-scale webinars. Zoom's extensive integrations with other productivity tools and its focus on security and privacy further solidify its position as a leading video conferencing platform.

What is your favorite aspect of this product?

What I like best of Zoom is its sheer versatility. It smoothly transitions from facilitating casual team check-ins to hosting large-scale webinars with hundreds of attendees and eliminates the need for multiple platforms and streamlines communication across different contexts. Whether it's the intuitive interface for quick meetings or the robust features for complex presentations, Zoom consistently delivers a reliable and user-friendly experience, making it my go-to tool for all video conferencing needs.

What do you dislike most about this product?

Its biggest drawback for me has always been the sometimes inconsistent performance, particularly concerning bandwidth management. Even with a decent internet connection, I occasionally experience choppy video or audio, especially in larger meetings with multiple participants. It disrupts the flow of conversation and make presentations less effective. Also, the "Zoom fatigue" phenomenon, while not entirely Zoom's fault, is exacerbated by the platform's focus on constant on-screen presence, which is quite draining than other forms of communication.

What recommendations would you give to someone considering this product?

I will highly recommend it, especially if you prioritize reliability and ease of use. It's a great platform for everything from quick team check-ins to hosting large webinars. The video and audio quality are consistently good, and the screen sharing features are also good. I've found it to be much more stable than some other platforms, particularly when dealing with participants in areas with less reliable internet. The breakout room feature is excellent for facilitating smaller group discussions within larger meetings. it's a powerful and versatile tool that's become essential for many, and I am sure everyone will find it a valuable asset.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Andrea R.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

It is the best software in video conferencing call

What is your favorite aspect of this product?

It has the best video and audio quality

What recommendations would you give to someone considering this product?

It has the best data encryption software and also it is a user-friendly interface

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Lina T.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

It allows a single login to multiple people in a single link or meeting room

What is your favorite aspect of this product?

It gives access to the host to control the meeting rooms

What recommendations would you give to someone considering this product?

It is a user-friendly interface and has a good data encryption system

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Zoom Workplace Comparisons