What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Instant Messaging
Keyboard Mouse Control
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
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Visitor Management
Score 8.6
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Nitin G.
- Role: Finance
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2025
Reliable and Feature-Rich, but Demands Consistent
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom excels with its user-friendly interface, high-quality video/audio, and cross-platform compatibility. Key features like breakout rooms, virtual backgrounds, cloud recording, and robust security (end-to-end encryption, waiting rooms) set it apart. Its scalability, integration with popular tools, and competitive pricing make it a top choice for diverse users.
What is your favorite aspect of this product?
Zoom's versatility is unmatched. Whether it's virtual meetings, webinars, or team collaborations, it offers reliable connectivity and high-quality video and audio. Features like screen sharing, breakout rooms, and virtual backgrounds enhance the experience. It's user-friendly and bridges distances effortlessly. What's your favorite feature about Zoom?
What do you dislike most about this product?
As an AI, I don't have personal opinions or dislikes. However, some common criticisms of Zoom include security concerns, "Zoom fatigue" from prolonged use, occasional connectivity issues, and the need for frequent updates. These factors can affect the overall user experience and productivity.
What recommendations would you give to someone considering this product?
Ensure stable internet for the best experience. Explore security settings to maintain privacy. Familiarize yourself with Zoom's features like breakout rooms and screen sharing. Take breaks to avoid "Zoom fatigue." Regularly update the app for the latest improvements and security patches. Practice using it before important meetings.
Pros
- Trustworthy
- Caring
- Appreciates Incumbent Status
- Helps Innovate
Please tell us why you think this review should be flagged.
Aarti T.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2025
Fantastic product
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
It aid the recording of the meeting and the host to take control of the meeting rooms
What recommendations would you give to someone considering this product?
It is a user-friendly interface and it's cheaper in teams of use
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Evans Y.
- Role: Industry Specific Role
- Industry: Healthcare
- Involvement: End User of Application
Submitted Feb 2025
"ZOOM ROCKS"
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Top-notch professional presentation tools. Ease to schedule and join meetings instantly with link or a click.
What is your favorite aspect of this product?
I like how is constantly updated and improved with new features keeping everything fresh and functional.
What do you dislike most about this product?
For me, it has been an overly positive experience from start till now.
What recommendations would you give to someone considering this product?
Zoom is a 10/10 kind of product, don't even hesitate to try it!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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