What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Instant Messaging
Keyboard Mouse Control
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
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Unified Communications as a Service
Score 8.9
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Score 8.7
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Appointment Scheduling
Score 8.6
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Visitor Management
Score 8.6
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
MADHURI N.
- Role: Industry Specific Role
- Industry: Consulting
- Involvement: End User of Application
Submitted May 2025
great for sessions of coaching.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
For one-on- one or small group coaching, zoom is more intimate than skype. It has elements that help sessions seem targeted and effective.
What is your favorite aspect of this product?
Screen annotations quickly help me highlight important information on a shared document. The waiting room guarantees solitude, thus nobody answers the call in hurry. For clients, recording sessions to distribute later is really advantageous.
What do you dislike most about this product?
For initial users, the interface can seem crowded with too many options to negotiate.
What recommendations would you give to someone considering this product?
For mentoring or coaching, zoom's tools help one to connect and instruct properly.
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Effective Service
Please tell us why you think this review should be flagged.
Michael A.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted May 2025
Intuitive and Reliable Google form tools
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom stands out from competitors like Microsoft Teams, Google Meet, and Cisco Webex due to its intuitive interface, reliable high-quality video and audio, and robust collaboration features like AI-driven meeting summaries and flexible breakout rooms, all optimized for ease of use across diverse network conditions.
What is your favorite aspect of this product?
My favorite aspect of Zoom is its intuitive interface, which makes joining and managing meetings effortless for users of all technical levels.
What do you dislike most about this product?
The most disliked aspect of Zoom is its 40-minute time limit on free plan meetings, which can disrupt longer discussions and push users toward paid subscriptions.
What recommendations would you give to someone considering this product?
Before choosing Zoom, assess your team's size and meeting needs, test the free plan to evaluate usability, compare pricing and features against alternatives like Microsoft Teams or Cisco Webex, and ensure robust internet connectivity to leverage its high-quality video and collaboration tools.
Pros
- Helps Innovate
- Performance Enhancing
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.
Pragati M.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted May 2025
Efficient and user friendly
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
The easy user interface makes it useable for everyone.
What is your favorite aspect of this product?
User Interface
What do you dislike most about this product?
Its great as is.
What recommendations would you give to someone considering this product?
Must use.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
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