What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Instant Messaging
Keyboard Mouse Control
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Whiteboard Software
Score 8.7
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Appointment Scheduling
Score 8.6
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Visitor Management
Score 8.6
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Madison C.
- Role: Industry Specific Role
- Industry: Healthcare
- Involvement: End User of Application
Submitted May 2025
Great tool for staying connected
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom has afety features like waiting rooms, password and host control that helps us keep meeting secure without making things hard to use.
What is your favorite aspect of this product?
The crystal-clear audio and video quality is what I like best.
What do you dislike most about this product?
This tool has hidden features, which are counted as a minus of this tool.
What recommendations would you give to someone considering this product?
Explore breakout rooms if collaboration is a priority.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Lucy G.
- Role: Sales Marketing
- Industry: Apparel
- Involvement: End User of Application
Submitted May 2025
A Reliable Go-To for Virtual Meetings
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
What makes Zoom stand out is how simple and reliable it is. Compared to other video call apps, it’s just easier to hop on a meeting without a bunch of setup. The video and audio usually work well, and it handles big groups better than a lot of other platforms I’ve tried. Features like breakout rooms and easy screen sharing also make it super useful for both work and casual calls.
What is your favorite aspect of this product?
Honestly, my favorite thing about Zoom is how easy it is to use. I love that I can just click a link and be in a meeting in seconds without dealing with a bunch of steps. It makes things feel way less stressful, especially when I’m in a rush or managing a lot. And I really like the screen sharing feature—it’s super helpful when you need to show something quickly without sending a bunch of files back and forth.
What do you dislike most about this product?
What I dislike most about Zoom is that the connection can be a bit unstable sometimes. But usually it's alright and has no issues.
What recommendations would you give to someone considering this product?
I’d say give Zoom a try if you want something easy to use and pretty reliable for video calls. Just keep in mind that if you’re on the free plan, the 40-minute limit on group calls can be a hassle, so maybe plan around that or consider upgrading if you need longer meetings. Also, make sure you have a good internet connection to avoid those annoying freezes and dropouts.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
AFOLABI O.
- Role: Sales Marketing
- Industry: Media
- Involvement: IT Development, Integration, and Administration
Submitted May 2025
Effective IT Support with Minor Improvement
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Easy to use, scalable, reliable
What is your favorite aspect of this product?
Security and privacy
What do you dislike most about this product?
Limited features on free plan
What recommendations would you give to someone considering this product?
It's easy to use and reliable
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Saves Time
Please tell us why you think this review should be flagged.
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