What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Instant Messaging
Keyboard Mouse Control
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
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Score 8.9
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Score 8.7
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Appointment Scheduling
Score 8.6
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Visitor Management
Score 8.6
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Dominic M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted May 2025
The use of passcodes for security features
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Ease of use Scalability Zoom rooms Breakout rooms
What is your favorite aspect of this product?
It just works high quality video and audio Breakout rooms Virtual backgrounds
What do you dislike most about this product?
40-minute limit on group meetings in the free plan is a major frustration for users who don't want to upgrade but need longer sessions
What recommendations would you give to someone considering this product?
If you need a reliable, easy-to-use video conferencing tool with strong collaboration features like breakout rooms and screen sharing, Zoom is a great choice — especially for teaching, remote work, and virtual events. Just be mindful of the free plan’s 40-minute limit on group calls.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Shubham T.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted May 2025
great for long-term training.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
zoom’s reliability tops ringcentral for multi-session courses, with tools that support ongoing learning. it’s my digital academy for extended programs.
What is your favorite aspect of this product?
the recurring meeting links simplify weekly class setups, saving time. i can share recorded sessions via cloud links for review. the polling tracks learner progress over time.
What do you dislike most about this product?
cloud storage for recordings needs paid plans, limiting free use.
What recommendations would you give to someone considering this product?
for long-term training, zoom’s features foster growth.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Fair
Please tell us why you think this review should be flagged.
Priya P.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: End User of Application
Submitted May 2025
quick for startup syncs.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
zoom’s speed tops bluejeans for lean teams needing fast video huddles, with instant connections. it’s my startup’s heartbeat.
What is your favorite aspect of this product?
the one-tap mobile join gets us into calls from anywhere, no delays. i can share a whiteboard for quick sketches during pivots. the reactions feature boosts team morale with quick claps.
What do you dislike most about this product?
the free plan’s 100-participant cap limits big all-hands meetings.
What recommendations would you give to someone considering this product?
for startups, zoom’s quick calls fuel rapid teamwork.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Client Friendly Policies
Please tell us why you think this review should be flagged.
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