What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Instant Messaging
Keyboard Mouse Control
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
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Score 8.9
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Score 8.7
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Appointment Scheduling
Score 8.6
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Score 8.6
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Pranita C.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2025
Changing the way we work together
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom is not just available for meetings, as it offers phone calls, conference rooms, and online events. It also stands out for working with different tools like Slack, Microsoft Teams, and Google applications.
What is your favorite aspect of this product?
I appreciate that Zoom makes it possible to divide larger meetings into smaller ones. Meetings, classes, and online events are just a few of its many uses.
What do you dislike most about this product?
The 40-minute time limit on group meetings in the free plan can be frustrating.
What recommendations would you give to someone considering this product?
Zoom works well with weak internet, but it would be extraordinary if your system or phone had a stable internet connection, especially for video meetings. So make sure you have a strong internet connection for a seamless experience of meetings and video calls.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Farouk m.
- Role: Sales Marketing
- Industry: Not for Profit
- Involvement: End User of Application
Submitted May 2025
Get the best experience with zoom
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
the ability to accommodate large number of participants above 500 makes it differ from other solutions
What is your favorite aspect of this product?
i like the sharing features and its compatibility to mobile phones makes easily accessible and easy to use by everyone
What do you dislike most about this product?
Using zoom need stronger internet connections which is not found in all areas
What recommendations would you give to someone considering this product?
zoom allows the team to experience real meetings with features like video break out rooms and i highly recommend it for use by others organizations
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Unique Features
Please tell us why you think this review should be flagged.
Ananda T.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2025
a win for family reunions.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
zoom’s easier than whatsapp for big family video calls, handling more people with less chaos. it’s our digital dining table for holidays.
What is your favorite aspect of this product?
the gallery view shows all my relatives, making it feel cozy. i can blur my background to hide messy rooms during calls. the reaction emojis add fun, like clapping for shared stories.
What do you dislike most about this product?
the interface confuses older family members, needing some guidance.
What recommendations would you give to someone considering this product?
for family gatherings, zoom keeps us connected across miles.
Pros
- Trustworthy
- Unique Features
- Transparent
- Friendly Negotiation
Please tell us why you think this review should be flagged.
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