Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

83

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Jonathan P.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

Waiting Room for More Control

Likeliness to Recommend

7 /10

What differentiates Zoom Workplace from other similar products?

I'm a therapist and i have back-to-back appointments all day. the waiting room feature in zoom is essential for my work. it lets me control exactly when a client enters our session.

What is your favorite aspect of this product?

This gives my clients privacy. i can finish up with one person, take a breath, and then admit the next person from the waiting room when i am ready. it's like a real waiting room for my virtual office. it's very professional.

What do you dislike most about this product?

My only problem is that sometimes i forget to check the waiting room if i am writing notes. i wish the notification that someone is waiting was bigger or more obvious.

What recommendations would you give to someone considering this product?

For anyone who needs to manage who comes into a meeting and when, the waiting room is a perfect feature.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Jonathan L.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

Effective, essential visual communication tool

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

- it has a user-friendly interface which makes it east for almost anyone to join or host a virtual meeting regardless for their technical capability. - can join a Zoom meeting from various different devices (laptop, desktop or web browser) with just a Zoom invite link. - free to use for the basic plan unless you choose the advanced one with offers more advances features.

What is your favorite aspect of this product?

- pretty easy to install, there is an option to join a Zoom meeting without downloading the Zoom app - most of the features are quite user friendly and intuitive, - cost is low/free. - audio and video quality is very consistent and high. It supports larger number of participants without much issues most of the time,

What do you dislike most about this product?

- basic plan only offers limited options, would love to see more options and features in the basic plan - occasionally, there could be some technical glitches especially joining larger group meetings. Issues like video freezing or difficulty connecting especially in areas with low/unreliable internet connections could happen sometimes so it'd great to improve this glitch in improve the quality of virtual meetings. - there are some concerns about privacy and security including data sharing practices and encryption issues. I'd appreciate if there could be more improvement in this matter.

What recommendations would you give to someone considering this product?

My recommendations is to do more research about the features and functionalities for similar products beforehand. Each of these similar products has their own strengths and weaknesses. There are many similar products (for example Zooms, Microsoft Teams) in the market; hence it is important for the users to find a product best to suit their needs at work.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Aarush P.

  • Role: Industry Specific Role
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2025

"Comprehensive collaboration tools."

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Integrates chat, screen sharing, and collaboration in meetings.

What is your favorite aspect of this product?

Easy real-time collaboration improves team productivity.

What do you dislike most about this product?

Occasional syncing issues with calendar integrations.

What recommendations would you give to someone considering this product?

Recommended specially for teams needing multi-tool integration.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

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