What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Instant Messaging
Keyboard Mouse Control
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
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Score 8.9
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Score 8.7
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Appointment Scheduling
Score 8.6
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Visitor Management
Score 8.6
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Steven M.
- Role: C-Level
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Jul 2025
Zoom is easy to use
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom does not force you to pay, where you can choose to use the free version unlike other tools that requires payments
What is your favorite aspect of this product?
I like to join the meeting with just a meeting link without the need for me to create an account, saves times and simplifies the work flow
What do you dislike most about this product?
Zoom does not work well if connected to VPN, sometimes, I see breakdown where I cannot hear well the words of the host
What recommendations would you give to someone considering this product?
I recommend the tool because it can be used freely
Pros
- Trustworthy
- Effective Service
- Helps Innovate
- Continually Improving Product
Please tell us why you think this review should be flagged.
Arun Pratap S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jul 2025
Zoom is good software for the meeting
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
It gets the more functionality than the other meeting platform and also easy to use for the normal user can use it.
What is your favorite aspect of this product?
First of all this software easy to use and add on the more people without reduce the quality of the video call meeting.
What do you dislike most about this product?
Few years ago in this software when meeting is running then any link provided people join the meeting without any permission and this is security issue.
What recommendations would you give to someone considering this product?
I recommend anyone for the personal meeting and professional meeting like client interaction and online classes
Pros
- Helps Innovate
- Trustworthy
- Unique Features
- Inspires Innovation
Cons
- Charges for Enhancements
Please tell us why you think this review should be flagged.
Abhinav R.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Jul 2025
Zoom Delivers Reliable, Feature‑Rich Meetings Ever
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Reliable, high-quality video and audio with an intuitive, one-click interface and broad integrations make Zoom stand out.
What is your favorite aspect of this product?
Joining or hosting meetings is effortless, and the in-call tools—screen sharing, chat, polling are all right where you need them.
What do you dislike most about this product?
The 40-minute limit on free group calls can disrupt longer sessions, noise suppression can cut out soft sounds, and very low-bandwidth connections sometimes cause brief freezes.
What recommendations would you give to someone considering this product?
When evaluating Zoom, start by defining exactly which capabilities you need whether it’s basic meetings, large‑scale webinars, phone service or room hardware and pilot those features before you buy. Assign a dedicated IT owner to handle provisioning, security settings and SSO, and a business lead to drive user training and adoption. Secure your meetings from day one by enabling waiting rooms, passcodes and disabling “join before host.” Finally, integrate Zoom into your existing workflows sync it with your calendar and chat platforms and consider Zoom‑certified cameras and speakerphones for conference rooms to ensure seamless, reliable collabo
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
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