What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Instant Messaging
Keyboard Mouse Control
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
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Score 8.9
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Score 8.7
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Appointment Scheduling
Score 8.7
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Telemedicine
Score 8.6
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Visitor Management
Score 8.6
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Zoom Workplace Reviews
Ishmael S.
- Role: Finance
- Industry: Banking
- Involvement: End User of Application
Submitted Sep 2025
best online tool for training
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Break up room during training makes it different
What is your favorite aspect of this product?
Zoom' has clean and intuitive interface is easy to navigate
What do you dislike most about this product?
Zoom becomes expensive as the organization scales up
What recommendations would you give to someone considering this product?
i would recommend zoom to to other users
Pros
- Continually Improving Product
- Reliable
- Unique Features
- Efficient Service
Please tell us why you think this review should be flagged.
Pawan S.
- Role: Information Technology
- Industry: Engineering
- Involvement: End User of Application
Submitted Sep 2025
Easy to Use, Great for Meetings and Webinars
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Ease to use and Reliability & Video Quality
What is your favorite aspect of this product?
My favorite aspect of Zoom is its simplicity—joining or hosting a meeting takes just one click, and features like breakout rooms and screen sharing make collaboration seamless
What do you dislike most about this product?
Too many updates at times, which can be inconvenient before joining a call
What recommendations would you give to someone considering this product?
Highly recommended for educators, remote teams, and event organizers due to its interactive features and scalability.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.
Kamesh M.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2025
Seamless communication with real time notification
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom is a user-friendly video conferencing platform that’s widely popular for both personal and professional use. Its intuitive interface makes it easy for anyone to join or host meetings without technical difficulty. One of Zoom’s standout features is the Breakout Rooms, which allow hosts to split participants into smaller groups — perfect for interviews, workshops, and team collaborations. Zoom also excels in screen sharing, offering a smooth experience that enhances presentations, training sessions, and real-time collaboration. Combined with high-quality audio and video, it significantly boosts productivity and communication.
What is your favorite aspect of this product?
My favorite aspect of Zoom is its Breakout Rooms feature. It allows seamless group discussions during larger meetings, making it ideal for interviews, team collaboration, and training sessions. Combined with its reliable screen sharing and clear audio/video quality, Zoom truly enhances productivity and communication across teams.
What do you dislike most about this product?
I have been using Zoom Workplace from the last 3 years and had never found anything to be disliked.
What recommendations would you give to someone considering this product?
If you're considering Zoom, I recommend taking advantage of its key features like Breakout Rooms for group discussions, screen sharing for collaboration, and calendar integration for easy scheduling. Start with the free plan to explore its capabilities, and upgrade as needed based on your team size and meeting frequency. Also, ensure a stable internet connection for the best experience.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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