Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

82

Application Share

81

Virtual Whiteboard

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Ankit B.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2026

Reliable for Meetings

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom Workplace brings multiple tools (meetings, chat, docs, whiteboard, calendar) into one platform instead of requiring separate apps Built-in AI features (like meeting summaries, notes, and task suggestions) help reduce manual work The interface is generally easy to use and quick to set up, which lowers training time compared to other tools

What is your favorite aspect of this product?

The ease of joining and hosting meetings Reliable video and audio quality Everything (chat, meetings, files) in one place

What do you dislike most about this product?

The interface can feel a bit cluttered at times, and it takes a while to find certain features. Also, performance can dip on slower connections

What recommendations would you give to someone considering this product?

“I’d recommend it for teams that want an all-in-one collaboration tool with reliable meetings. Just make sure you have a good internet connection and take time to learn all the features.

Pros

  • Effective Service
  • Client Friendly Policies
  • Client's Interest First
  • Generous Negotitation

Dinesh K.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2026

Convenient for meetings!

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

It is very user friendly and not complex for meetings, especially for large crowds

What is your favorite aspect of this product?

It's AI feature summarizes meetings and takes note of Call to actions

What do you dislike most about this product?

Since Zoom's primary strength is video meeting, it consumes lot of bandwidth. Also, it requires installation for smooth usage.

What recommendations would you give to someone considering this product?

If you want a video first, AI enabled collaboration suite that’s simple for hybrid teams, it is good to consider Zoom. If your organization is already in M365 or Google Workspace ecosystem, Zoom feels a little extra and not a game changer.

Pros

  • Performance Enhancing
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Vivek J.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2026

All-in-one work platform that’s super convenient,

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom Workplace stands out because it’s not just a video meeting tool anymore—it’s a full all-in-one work platform. It combines meetings, chat, phone, docs, whiteboards, and more in one place, so you don’t have to switch between multiple apps.

What is your favorite aspect of this product?

My favorite part is how everything is in one place—meetings, chat, docs, and even notes, so you don’t have to jump between different apps. Also, the AI features are really helpful for quickly summarizing meetings and saving time on follow-ups.

What do you dislike most about this product?

What I dislike most is that it can feel a bit cluttered now with so many features packed in, especially if you just want simple meetings. Also, some advanced features (like AI tools) aren’t fully available unless you’re on higher plans, which can be a bit limiting.

What recommendations would you give to someone considering this product?

I’d say go for Zoom Workplace if you want one platform for meetings + collaboration, especially for remote or hybrid work—it’s really convenient and easy to use. But before committing, check if you actually need all the features, because it can feel a bit heavy and some advanced tools are only in paid plans.

Pros

  • Helps Innovate
  • Enables Productivity
  • Unique Features
  • Effective Service

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