Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

82

Application Share

81

Virtual Whiteboard

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Lawrence B.

  • Role: C-Level
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2026

From Meetings to Momentum—Seamlessly

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom Workplace stands out for combining reliability, ease of use, and comprehensive communication tools in one platform, making collaboration smoother and more consistent compared to other products. It is built for modern communication and collaboration for teams, and also with their clients

What is your favorite aspect of this product?

It's extremely easy to use and the AI features are great. Also, I love the reminder notifications that are automated to help clients and or teammates connect to scheduled meetings on time, either in-app, via email or phone.

What do you dislike most about this product?

I do not dislike anything about the product, its a good product

What recommendations would you give to someone considering this product?

It's an awesome product, best advice is to use the free plan to start, and then request a free trial so you can test out all the features free for 15 days, and then if you see a strong fit for your team - then you can go ahead to implement.

Pros

  • Effective Service
  • Client Friendly Policies
  • Helps Innovate
  • Continually Improving Product

Rishika S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2026

a massive team morale boost.

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

we do our virtual happy hours on zoom workplace and it is, in fact, fun. it is better since it has the so-called immersive view, which makes it look like we are all sitting in a cafe or a boardroom. it makes a big difference in the sense of connectedness within the team.

What is your favorite aspect of this product?

i personally enjoy the avatar option when i am having a bad hair day and still want to be expressive during a conference call, or the apps that you can play through the app itself, like kahoot or heads up, which are also great when it comes to team building. it does not feel like an enterprise software wants you to enjoy using it, which is unusual in enterprise software.

What do you dislike most about this product?

a few of the fun options such as the studio effects are buried somewhere in the settings. it took me a long time to discover how to give myself a digital mustache.

What recommendations would you give to someone considering this product?

in case you are interested in creating a more successful culture within a remote team, it is the tool. it helps to make work less robotic and more human.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Apr 2026

Reliable and Efficient for Daily Collaboration

Likeliness to Recommend

9 /10

Pros

  • Unique Features
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Less Productive
  • Less Effective Service

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