Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

82

Application Share

81

Virtual Whiteboard

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Payal S.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2026

Supreme in taking international calls.

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Translation and captioning of zoom is far superior to the same feature in google meet. It is very helpful when we speak with our overseas team, and the language barrier arises.

What is your favorite aspect of this product?

We like the vanity features such as the lighting adjustment that helps in the dark room meetings the behavior of scheduling more frequent meetings with the same link is also an excellent option. The host dashboard is also very clear and allows me to handle the participants. It includes a very professional appearance.

What do you dislike most about this product?

It has become slightly prohibitive to a full license alongside some of the newer entrants. I would like the entry level of paid plan to have a few features added.

What recommendations would you give to someone considering this product?

We suggest zoom to any international team. The video quality and captions play a significant role in ensuring everyone is on board.

Pros

  • Reliable
  • Unique Features
  • Client's Interest First
  • Friendly Negotiation

Satvik D.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2026

Solid video conferencing tool

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

What stands out is the depth of meeting feature like breakout rooms , polling , Q&A , hand raising and a free AI companion that summarizes meeting and pulls out action items. Google meet feels too simple.

What is your favorite aspect of this product?

The breakout room and polling feature are genuinely useful when running tech events at BAiS24.

What do you dislike most about this product?

The free tier cuts off at 40 mins which is annoying for longer feature . The interface also feels cluttered , there are too many buttons .

What recommendations would you give to someone considering this product?

Use it if video meeting are central to your workflow . Just upgrade from free early , the 40 mins limits kill momentum in longer session.

Pros

  • Includes Product Enhancements
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Riddhi B.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2026

Smooth, Reliable, and User-Friendly

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom Workplace feels less like a tool and more like a space where work just happens. You can chat, meet, and share things without jumping between apps, which makes the day smoother. It quietly helps out with things like meeting notes, so you don’t have to remember everything. The calls are usually clear, even on average internet. Overall, it’s simple, comfortable, and easy to get used to.

What is your favorite aspect of this product?

My favorite part is how easy everything feels in one place. I can chat, meet, and share without switching apps. It just makes my workday simpler and less stressful.

What do you dislike most about this product?

Sometimes it can use a lot of system resources and slow things down a bit. Notifications can also feel overwhelming if not managed properly. And occasionally, updates change the layout, which takes time to adjust.

What recommendations would you give to someone considering this product?

If you are thinking about using Zoom Workplace, start with the basics so it feels simple. Adjust the settings to suit your needs. Try the helpful features like meeting summaries. Give it a little time, it becomes easy to use.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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