What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
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Score 8.9
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Score 8.7
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Appointment Scheduling
Score 8.7
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Visitor Management
Score 8.7
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Telemedicine
Score 8.7
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Zoom Workplace Reviews
Rohit P.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jul 2026
Great tool with daily team communica
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
As per my experience it is easy and reliable. Joining meeting is easy and reliable. Joining meeting is simple, the audio and video quality are good. I also like that chat, meetings and collaboration.
What is your favorite aspect of this product?
My favorite aspect of Zoom work place is its relaiblity and ease of use. Whetehr its a quick team disvusioon or a large meeting, joining and collabration feels smooth and hassle-free. Quality is overall good.
What do you dislike most about this product?
One thing I dislike is that Zoom workplace can sometimes use a significant amount of system resources during long meetings, especially when multiple collaboration features are active.
What recommendations would you give to someone considering this product?
I would recommend Zoom workplace to any team looking for a reliable and user-friendly collaboration platform. It makes things easier.
Pros
- Helps Innovate
- Trustworthy
- Unique Features
- Effective Service
Please tell us why you think this review should be flagged.
Mark W.
- Role: Consultant
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted Jun 2026
Great Tool for simple everyday use.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
We found it simple to understand and use. Most of our clients were familiar with it. Some other platforms are way too complicated for our needs.
What is your favorite aspect of this product?
Video conferencing, and control of participants needs
What do you dislike most about this product?
Can initially seem a little clunky for first time users, but nothing realy off-putting.
What recommendations would you give to someone considering this product?
Try it if you want something easy to use and without all the complications of other platforms.
Pros
- Performance Enhancing
- Caring
- Saves Time
- Respectful
Please tell us why you think this review should be flagged.
Susan R.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Jun 2026
Gets the Job Done But Could Have Better Features
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
I like the ability to touch up appearance, but the features could be more natural.
What is your favorite aspect of this product?
I like the ability to touch up appearance. It helps but could be more refined.
What do you dislike most about this product?
I dislike that the features for touching up appearance are not very refined or natural.
What recommendations would you give to someone considering this product?
It works well but the features for touching up appearance could be better and more natural.
Pros
- Performance Enhancing
- Efficient Service
- Effective Service
- Caring
Please tell us why you think this review should be flagged.
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