Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

82

Application Share

81

Virtual Whiteboard

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Tan L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2021

zoom is excellent product

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

First of all, Zoom's reputation is one of the most recognized video conferencing platforms in the world, then we have the cost in which Zoom is considered one of the most economical software on the market today and these are the most relevant features that differentiate Zoom from other software

What is your favorite aspect of this product?

Its dual screen support capability that allows you to view both the panelists' screen and the presentation screen along with its crisp image quality and HD audio with dynamic voice stopping are my favorite aspects of using Zoom as a video conferencing platform

What do you dislike most about this product?

What I dislike most about this product are its corporate licenses which are somewhat limited especially for countries like the US and the UK and they need to improve the quality of their security systems

What recommendations would you give to someone considering this product?

It is a video conferencing platform with a guaranteed quality and with a very affordable cost for this reason I recommend Zoom for small businesses and for education because you can develop showrooms with a large number of people

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Catherine B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

The best way to make video conferencing smoother

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Its meetings are easy to configure and provide many options to configure security options, I have improved communication with all clients and colleagues, it also allows us to share presentations, videos and photos with anyone in the meeting, it is reliable and easy to use. use even for external people who have not used Zoom before, you can also configure the access code to not allow any unknown participant to access the meeting, the use of this tool does not require any special training, so it is easy to use.

What is your favorite aspect of this product?

I like the fact that you can deactivate your video and mute your audio whenever you want, I also especially like the screen sharing function, I also like how it is so well done that you cannot get lost and you can always transmit the message or ask the questions you want, host control can be transferred to anyone else on the call on the go, I also love the ease of clicking a link and being instantly connected to my meeting, I also like being able to see everyone on my call with ease, I also enjoy Zoom's friendly user interface.

What do you dislike most about this product?

The only problem that I have had with this platform is that sometimes it is difficult to share the correct link that does not require an access code, it is the only drawback that this platform has presented me so far.

What recommendations would you give to someone considering this product?

It is very easy and fast to access the zoom application if you are virtually in a short time, I highly recommend using the application, you can easily share your screen without any delay on the network, it is one of the best I have used.

Pros

  • Continually Improving Product
  • Reliable
  • Efficient Service
  • Effective Service

Johnson C.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

" Zoom Software Is For All "

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom software has most powerful and advanced Features to host online webnars meeting. It offers most clear, audible and incredible video and audio conferences. Involves all intended participants.

What is your favorite aspect of this product?

Ability to connect fast and being clear. Its flexibility to various devices makes it more impressive. Sharing files and recordings.

What do you dislike most about this product?

I love all it has.

What recommendations would you give to someone considering this product?

I recommend Zoom software to all considering it.

Pros

  • Generous Negotitation
  • Transparent
  • Friendly Negotiation
  • Helps Innovate

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