Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

82

Application Share

81

Virtual Whiteboard

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Joe T.

  • Role: Operations
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

Web conferencing at top notch with Zoom

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom has more robust features than the previous software that i was using. It allows me to call via video calls for free.

What is your favorite aspect of this product?

Mobility support is the best thing that I like about Zoom Meetings and Chat software. Ease of implementing and using Zoom is a great aspect.

What do you dislike most about this product?

Zoom disconnect video calls after consecutive 40 minutes on the same free video conferencing.

What recommendations would you give to someone considering this product?

Zoom doesn't require IT skills to use it, thus I would recommend prospects to ignore third-party developers intervention.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Haradhan D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2021

Zoom is best and great video conferencing system

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom providing multiple extra features specially for video conference because it's specially made for video conference. Also zoom really easy to use syatem comes with user friendy interface. Zoom comes with really cool and strong cloud system and video quality is next level . We can use it for online class ,Webinar ,meeting purpose without any problem and it's much more affordable than others.

What is your favorite aspect of this product?

Screen sharing and realtime recording fetures really working great also it's work much more faster then others . We can easily use it on every type of network . Also used on slow internet connection it's working very well. It's never lag it's one of the best thing of zoom. Also use zoom application on mobile it's working really great and providing smooth experience and voice and sound clarity super. Mobile application is lag free it's one of the great thing for us.

What do you dislike most about this product?

I cannot dislike anything about zoom because it's satisfied me verry well. Also it's one of the top class system i use . One small issue is sometimes fetching during drop off when any one disconnected and when rejoin host not able to notice that participant is rejoint.

What recommendations would you give to someone considering this product?

As a Zoom user i am very satisfied with this particular video conference software. Because it's best player of this segment as per me so i always recommended all just one time use zoom and you can feel how much powerful it is. I always recommend my colleague and friend also they are happy with zoom.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Ani K.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

Super Simple! Straight to the point!

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

It has one main function with a help of breadth of features. It's not complex, anyone is able to use it.

What is your favorite aspect of this product?

You can choose who you want to look at and in what order. Anyone can participate in projects since zoom allows everyone to draw and write on the screen. I also like that a group can be divided in sub-groups with the help of rooms.

What do you dislike most about this product?

Visual of messaging. Also sometimes I don't even realize if someone texted me, either because I don't receive it right away or because the message button is not noticeable.

What recommendations would you give to someone considering this product?

Make sure to always look at the camera and microphone button.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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