Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

82

Application Share

81

Virtual Whiteboard

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Mario J.

  • Role: Industry Specific Role
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

Video conferencing tool

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Now communications are easy and simple, being able to share screen and documents is something that zoom allows you to do. I have been able to create live and private chat, with your work team you can hold discussions and forums, it has user management, content, documents, files, etc., you can record screen and record video calls.

What is your favorite aspect of this product?

Zoom is a communication software that allows you to make your calls and conferences with more than ninety people at the same time and see face to face with up to 15 people, the video and audio quality is excellent, it is one of the tools with the best quality is Zoom, has tools such as sending messages, privately or in a group chat. Another of its characteristics is that you can record video calls and record screen, it has a great integration of third parties, whiteboard and event scheduling.

What do you dislike most about this product?

It is impossible for me to dislike something because it is a software that works quite well and is extremely easy to use, you do not need higher education so that you can use it, it is used to use it both personally and to talk with your friends and family and to use it for your work, conferences and video calls with your employees.

What recommendations would you give to someone considering this product?

Zoom is great for personal use, it is perfectly suited to every occasion, it is easy to use and the quality is excellent.

Pros

  • Trustworthy
  • Unique Features
  • Caring
  • Client Friendly Policies

Kenil G.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

A Video conferencing app with remote access

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom had the feature of remote access during the meeting it is an awesome feature. Limitation needs to remove for the people to join the meeting.

What is your favorite aspect of this product?

It can be run on the low internet also. The screen sharing feature is awesome with the audio. Record feature for the host. The host can give the host control to others. The waiting room feature is good. One-click mutes and unmute for all the attendees.

What do you dislike most about this product?

It has a limitation of 40 minutes for the meeting after that. Need application for joining in the meeting.

What recommendations would you give to someone considering this product?

I would like to recommend for use it for the organization and it has many features for the host and also for the user. Recording meetings can be useful for future reference.

Pros

  • Continually Improving Product
  • Trustworthy
  • Efficient Service
  • Client Friendly Policies

Jash G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2021

EASY TO USE SOFTWARE FOR MEETING

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Like in zoom we can get the long frame of 60 participants this thing differentiates from the other products.

What is your favorite aspect of this product?

My favorite aspect is that in zoom we can connect the 500 participants while in other we cannot.

What do you dislike most about this product?

My Dislike about this product is: 1. Recording of meeting conversion takes long time. 2. Recoding takes space in PC .

What recommendations would you give to someone considering this product?

Recommendations are like 1. Save the recoding meeting direct to any of the cloud service, so that we can save the time of clients & share the video through one link. 2. Please add the meeting recoding also in mobile app.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

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