Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

82

Application Share

81

Virtual Whiteboard

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Dev M.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

"Zoom is the best"

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom is the best when end-user is scheduling virtual meetings and it is particularly important as end-user can navigate their educational or professional lives during COVID-19 pandemic. End-user can able to change their background or use filters. End-user can split their screen for presentation. It also contains a great feature in chat of thumbs-up and thumbs-down emojis which shows understanding concept or not. End-user can also mute and hide their video whenever they want.

What is your favorite aspect of this product?

Zoom is one of the best application to communicate with friends, families and mates. It is very safe and secure to communicate with others. Meetings are protected with the password so no one can enter without password in Meetings. It is also easy to control the participant interactions. End-user can hold 40 minutes long meetings without any charges. If any end-user has not signed up still end-user can join conference call as only link ,meeting ID and password is needed.

What do you dislike most about this product?

Firstly, Zoom meetings are not end to end encrypted. The other dislike is that if it get stuck due to internet connectivity, it does not start when the connection come back. Mostly end-user has to rejoin in such cases

What recommendations would you give to someone considering this product?

I would recommend because it is easy program to use to communicate or meet virtually with the family, friends and mates. Zoom has almost no lags which make it even better. End-user can record their meetings.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Pavan G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2021

Fantastic product with user friendly features

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom have sharing feature with access controls of shared computer. Also, can add many users in call.

What is your favorite aspect of this product?

Share screen with access controls of shared computer's mouse and keyboard with one click.

What do you dislike most about this product?

All features are good in this zoom software except one thing is, this software is not working proper with low internet (4 mbps) speed.

What recommendations would you give to someone considering this product?

If you are doing daily meeting over video call, daily sharing is required, need to access controls of other shared screens then this zoom software is good recommendation to use as it is lite weight and have user friendly features and layout.

Pros

  • Effective Service
  • Security Protects
  • Reliable
  • Performance Enhancing

sierra f.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

It's a beast and superb with video conferencing.

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Outstanding to plan and hold.video meetings. Clear and very quality with conference calls. Faster to share screen and make presentations easy.

What is your favorite aspect of this product?

Very superb with organising and holding online meetings. Share files and documents very fast. Easy to connect. Reliable with screen share.

What do you dislike most about this product?

Very convenient for video conferencing and no challenges at all.

What recommendations would you give to someone considering this product?

Yes it's lovely software with screen share for presentations. Super efficient with sharing files and documents. Mobile support is great and easy to install.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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