Zoom Workplace Logo Award Winner Product Badge
Zoom Workplace Logo Award Winner Product Badge
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Zoom Workplace won the following awards in the Unified Communications as a Service category

Filter By

Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
2% Neutral
96% Positive

Pros

  • Reliable
  • Helps Innovate
  • Effective Service
  • Security Protects

Feature Ratings

Average 83

Web & Desktop Conferencing

87

Communications

84

Mobility

84

Presence IM

84

Voice Recognition

83

AI-Powered Meeting Assistance

83

CRM CSM Integration

83

Continuous UCC

82

Centralized Management Portal

82

Cloud-Based Voice

81

Third-Party Integration

80

Vendor Capability Ratings

Average 82

Ease of Implementation

87

Quality of Features

85

Usability and Intuitiveness

83

Breadth of Features

83

Ease of IT Administration

82

Business Value Created

82

Ease of Customization

82

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

81

Ease of Data Integration

80

Vendor Support

79

Zoom Workplace Reviews

Megan C.

  • Role: Human Resources
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Amazing for all online meetings

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom phone have 40 free minutes per meeting. But if you need more time you can easily buy it for every meeting. Both the audio and video features work perfectly. You can easily make a free conference with 100 people at a time. Overall it is a very useful software for people of all ages.

What is your favorite aspect of this product?

The best thing I like about the zoom phone is it's quality, it has amazing video and audio quality. For me, Price of this product is also very cheap compared to the other apps. I can easily make calls to other countries where the use of zoom phone is also located. And the best thing about this app is it doesn't use too much storage on the phone.

What do you dislike most about this product?

It needs a very good internet connection otherwise the quality of the call will reduce . Internet Connection Is the main problem of zoom phone. It is difficult to use without Wi-Fi or 4G. And the free version of the app has many limitations.

What recommendations would you give to someone considering this product?

They should add some more features in the free version of the software. We hope for improvement and new features.

Pros

  • Helps Innovate
  • Saves Time
  • Respectful
  • Reliable

Loise K.

  • Role: Industry Specific Role
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

A Very Capable Unified Communications Solution

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

I think what makes Zoom Phone unique is that it's an all round business solution. By this I mean it takes care of video, virtual meeting, and phone needs of the business

What is your favorite aspect of this product?

First, Zoom Phone very affordable. The software makes holding virtual meetings easy. It's a great business communication software considering it's capabilities as a phone and chat features.

What do you dislike most about this product?

Zoom Phone offers the best or nothing. No dislikes

What recommendations would you give to someone considering this product?

For business unified communications, Zoom Phone is the real deal. It's affordable and offers more features than most it's competitors

Pros

  • Helps Innovate
  • Enables Productivity
  • Inspires Innovation
  • Caring

Eric S.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Zoom conference over phone

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

It's a fantastic learning experience to me. Zoom Phone is extremely useful for anyone who is usually on the move yet has to attend a group meeting with either a customer or coworker. It runs on my mobile, so I have no need for my PC to start the software. The sound quality was always good, and I rarely had a trouble with it.

What is your favorite aspect of this product?

Our customers enjoy their smartphones again, as they utilize them. For the very first time in several years, we too have precise phone records. Zoom Phone simply works. It is clearer than 4G cellular service. The user interface is simple and straightforward. The features are unrivalled.

What do you dislike most about this product?

I am unable to transition the voice calls between my mobile provider to VOIP. It must be configured well before call is made, and can't be changed in the midst of the meeting. I would have to quit the session and rejoin it via the VOIP choice. I'm hoping that things will improve in coming future.

What recommendations would you give to someone considering this product?

The phone version had been a bit slow when I first began using this, and there were other aspects that needed to be improved, because I was experiencing it in an initial point to possess the version that it has now. Once it had been resolved, Zoom does have a wonderful mobile app today, which I find easily and quickly to be used for any person who wishes to set up a brief conference and broadcast it essentially at any time using their phone.

Pros

  • Performance Enhancing
  • Effective Service
  • Helps Innovate
  • Continually Improving Product

Most Popular Zoom Workplace Comparisons