What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Reliable
- Helps Innovate
- Effective Service
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web & Desktop Conferencing
Communications
Mobility
Presence IM
Voice Recognition
AI-Powered Meeting Assistance
CRM CSM Integration
Continuous UCC
Centralized Management Portal
Cloud-Based Voice
Third-Party Integration
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Business Value Created
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
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Score 8.9
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Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
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Visitor Management
Score 8.6
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Megan C.
- Role: Human Resources
- Industry: Healthcare
- Involvement: End User of Application
Submitted Feb 2022
Amazing for all online meetings
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom phone have 40 free minutes per meeting. But if you need more time you can easily buy it for every meeting. Both the audio and video features work perfectly. You can easily make a free conference with 100 people at a time. Overall it is a very useful software for people of all ages.
What is your favorite aspect of this product?
The best thing I like about the zoom phone is it's quality, it has amazing video and audio quality. For me, Price of this product is also very cheap compared to the other apps. I can easily make calls to other countries where the use of zoom phone is also located. And the best thing about this app is it doesn't use too much storage on the phone.
What do you dislike most about this product?
It needs a very good internet connection otherwise the quality of the call will reduce . Internet Connection Is the main problem of zoom phone. It is difficult to use without Wi-Fi or 4G. And the free version of the app has many limitations.
What recommendations would you give to someone considering this product?
They should add some more features in the free version of the software. We hope for improvement and new features.
Pros
- Helps Innovate
- Saves Time
- Respectful
- Reliable
Please tell us why you think this review should be flagged.
Loise K.
- Role: Industry Specific Role
- Industry: Transportation
- Involvement: End User of Application
Submitted Feb 2022
A Very Capable Unified Communications Solution
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
I think what makes Zoom Phone unique is that it's an all round business solution. By this I mean it takes care of video, virtual meeting, and phone needs of the business
What is your favorite aspect of this product?
First, Zoom Phone very affordable. The software makes holding virtual meetings easy. It's a great business communication software considering it's capabilities as a phone and chat features.
What do you dislike most about this product?
Zoom Phone offers the best or nothing. No dislikes
What recommendations would you give to someone considering this product?
For business unified communications, Zoom Phone is the real deal. It's affordable and offers more features than most it's competitors
Pros
- Helps Innovate
- Enables Productivity
- Inspires Innovation
- Caring
Please tell us why you think this review should be flagged.
Eric S.
- Role: Information Technology
- Industry: Finance
- Involvement: End User of Application
Submitted Feb 2022
Zoom conference over phone
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
It's a fantastic learning experience to me. Zoom Phone is extremely useful for anyone who is usually on the move yet has to attend a group meeting with either a customer or coworker. It runs on my mobile, so I have no need for my PC to start the software. The sound quality was always good, and I rarely had a trouble with it.
What is your favorite aspect of this product?
Our customers enjoy their smartphones again, as they utilize them. For the very first time in several years, we too have precise phone records. Zoom Phone simply works. It is clearer than 4G cellular service. The user interface is simple and straightforward. The features are unrivalled.
What do you dislike most about this product?
I am unable to transition the voice calls between my mobile provider to VOIP. It must be configured well before call is made, and can't be changed in the midst of the meeting. I would have to quit the session and rejoin it via the VOIP choice. I'm hoping that things will improve in coming future.
What recommendations would you give to someone considering this product?
The phone version had been a bit slow when I first began using this, and there were other aspects that needed to be improved, because I was experiencing it in an initial point to possess the version that it has now. Once it had been resolved, Zoom does have a wonderful mobile app today, which I find easily and quickly to be used for any person who wishes to set up a brief conference and broadcast it essentially at any time using their phone.
Pros
- Performance Enhancing
- Effective Service
- Helps Innovate
- Continually Improving Product
Please tell us why you think this review should be flagged.
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