Zoom Workplace

What differentiates Zoom Workplace from other similar products?

In the current pandemic situation, we, like many organizations, decided to work almost 100% of the time in a home-office scheme. This brought many challenges such as the issue of communication, although some tools and programs were said, in the company it is still customary to have a lot of communication via telephone. With Zoom Phone, we started to evaluate cloud telephony, which allows us to break some barriers of the current conception of traditional telephony. We started with 25 licenses and are still evaluating some particular issues. Another complicated scenario is if it is contemplated to send to work at home.

What is your favorite aspect of this product?

There are many scenarios where Zoom Phone can be implemented, but one of the ones that work best is when an organization wants to start operations and instead of investing in traditional telephony, it can implement cloud telephony like this solution. Also in a scenario where it does not matter to change DIDs in the face of customer service. A scenario that I do not recommend it when you already have roots in the telephone numbers and you want to migrate all the telephony you have to this cloud scheme because those telephone numbers will be lost and the transition will be complicated, it will create frustration. Efficient use of the network.

What do you dislike most about this product?

More integration with OnPremise PBX. Recycling of DIDs is very difficult for users to handle. Advanced switch features have yet to be implemented. We use Zoom Phone for our main switchboard line when people call the seminary and for the Welcome Center and Registrar lines. Several other departments are also beginning to use it. We already used Zoom for meetings, so it's nice to have two functions in one program. We needed to link each of our team members' personal emails to the Zoom account so we have to filter VM notifications out of our personal accounts. It'd be nice if you could set business hours through the webpage to include a lunch.

What recommendations would you give to someone considering this product?

Transferring calls. Caller ID. You can see who is taking each call. Zoom Phone is great for remote work. It's pretty user friendly. You can easily transfer calls to those who have Zoom extensions programmed into the address book. Obviously, this would apply to most tech nowadays, but call quality can suffer during bad weather. We implemented Zoom Phone across our organization. In the end, we had nearly 150 lines both in offices and in public spaces. We use Zoom Phone as our only supported institution-wide phone system. It replaced an antiquated Cisco UCaaS solution which had been in place for a number of years. Both the softphone and desk.

What differentiates Zoom Workplace from other similar products?

It's services are more efficiency and secure. Available globally. It accommodate large team during online conference.

What is your favorite aspect of this product?

Affordable. Easy to use. Every time is working time regardless the distance or atmosphere. No time limit.

What do you dislike most about this product?

its inability to work offline.

What recommendations would you give to someone considering this product?

The most effective software to boost your business.