Zoom Workplace Logo Award Winner Product Badge
Zoom Workplace Logo Award Winner Product Badge
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Unified Communications as a Service category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
2% Neutral
96% Positive

Pros

  • Reliable
  • Helps Innovate
  • Effective Service
  • Security Protects

Feature Ratings

Average 83

Web & Desktop Conferencing

87

Communications

84

Mobility

84

Presence IM

84

Voice Recognition

83

AI-Powered Meeting Assistance

83

CRM CSM Integration

83

Continuous UCC

82

Centralized Management Portal

82

Cloud-Based Voice

81

Third-Party Integration

80

Vendor Capability Ratings

Average 82

Ease of Implementation

87

Quality of Features

85

Usability and Intuitiveness

83

Breadth of Features

83

Ease of IT Administration

82

Business Value Created

82

Ease of Customization

82

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

81

Ease of Data Integration

80

Vendor Support

79

Zoom Workplace Reviews

Sophie C.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Zoom meeting over the phone

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

It's been an excellent learning opportunity for me. We, however, have detailed phone logs for about the 1st time in many seasons. Zoom Phone is just amazing. It is more distinct than 4G cellphone connectivity. The application's interface is basic and easy to use. The benefits are unmatched.

What is your favorite aspect of this product?

Since they use their cellphones, our consumers appreciate them once more. Zoom Phone is ideal for anybody who is constantly on the go yet has to join a group session with a client or employee. It works on my phone, so I don't need to install the program on my computer. The audio quality is usually superb, and I seldom had any issues with it.

What do you dislike most about this product?

I am incapable to switch voice calls from my cell carrier to VOIP. It has to be setup well in advance of the conference and cannot be altered during the conference. I'd have to exit the conference and reenter it using the VOIP option. I'm hopeful that everything will become better in the near future.

What recommendations would you give to someone considering this product?

As I initially started using Zoom, its mobile application was a little sluggish, also there were some other features that required to be addressed, even Though I was encountering it at an early stage to have the edition that it currently has. Once that was rectified, Zoom now has a fantastic mobile software that I find simple and easy to use for anyone who wants to put up a short meeting and stream it practically at any moment via their mobile.

Pros

  • Efficient Service
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Julia H.

  • Role: Human Resources
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Conference/meeting platform from ease of your Phon

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

You can arrange meeting from your phone in your comfort zone having all features as in the P.C. if you want more than 40 minutes meeting, you can easily join again and again after a meeting ends.

What is your favorite aspect of this product?

The video and audio quality is great in both free and paid version. It allows screen sharing so that you can share any document, file or image. It has a feature by which you can draw on the screen. Overall, it makes remote work easy.

What do you dislike most about this product?

High power consumption is a problem if you are in area in which it is difficult to recharge your device. It is good for free video calls and meetings for 40 minutes but if you want more time, you have to buy its paid version. It allows only 100 people in a meeting in its free version. Zoom phone requires very good internet connection.

What recommendations would you give to someone considering this product?

It is highly recommended if you don’t have access to a computer or a laptop and wanted to have a meeting on your phone as it has good audio and video quality even in the phone.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Efficient Service

Zuzanna A.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Zoom's ease of use in your hand

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom Phone is extremely useful for anybody that is always on the move yet has to attend a conference with a customer or employee. It runs on my mobile, so I have no need of my PC to start the software. The sound quality was always good, and I hadn't had a difficulty with it.

What is your favorite aspect of this product?

This is very useful program that I utilize frequently when I'm on the move and don't even have my pc in hand. It's a fantastic opportunity for me.

What do you dislike most about this product?

I am unable to transition the voice calls between my mobile provider to VOIP. It must be configured prior the call is initiated, and can't be changed in the midst of the conference. I would have to quit the call and rejoin it via the VOIP tool. I'm hoping that things will improve in future.

What recommendations would you give to someone considering this product?

Zoom Phone effortlessly works. It is clearer than 4G cellular service. The user interface is simple and straightforward. The extracted features are unrivalled. I will strongly recommend this product to everyone.

Pros

  • Helps Innovate
  • Unique Features
  • Efficient Service
  • Caring

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