What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Reliable
- Helps Innovate
- Effective Service
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web & Desktop Conferencing
Communications
Mobility
Presence IM
Voice Recognition
AI-Powered Meeting Assistance
CRM CSM Integration
Continuous UCC
Centralized Management Portal
Cloud-Based Voice
Third-Party Integration
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Business Value Created
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Also Featured in...
Web and Video Conferencing - Enterprise
Score 8.9
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Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
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Visitor Management
Score 8.6
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2022
Zoom phone, Cloud based Calling Solution
Likeliness to Recommend
Pros
- Enables Productivity
- Over Delivered
- Helps Innovate
- Continually Improving Product
Please tell us why you think this review should be flagged.
Madeline R.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2022
Facilitating cooperation!
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom Phone is really a feature-rich and dependable software. This is a reliable software with exceptional video quality. The smartphone application has been meticulously improved. The prices are really cheap and economical.
What is your favorite aspect of this product?
It is dependable and offers high-quality audio video meeting. We've encountered problems with other online conferencing software, however, not a lot with Zoom.
What do you dislike most about this product?
Unless you have a highly paid monthly package, there is no help. Quite often the display freezes or I'm cut out, however this might be owing to a network problem on any one of the 2 ends. So, this can't be considered a drawback, but would be preferable if we could access the program offline.
What recommendations would you give to someone considering this product?
I recommend this software to anyone looking for a dependable platform for talking with individuals from all around the world. It contributes to cost savings by eliminating numerous other activities. Strongly advised.
Pros
- Effective Service
- Caring
- Respectful
- Altruistic
Please tell us why you think this review should be flagged.
Camila W.
- Role: Industry Specific Role
- Industry: Finance
- Involvement: End User of Application
Submitted Feb 2022
Making collaboration easier
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom Phone is an app rich in features and very reliable. It is a stable app with an extraordinary quality of videos. The mobile app has been specifically polished very well. The pricing is very reasonable and affordable.
What is your favorite aspect of this product?
One can easily bounce between the mobile app and desktop. The pricing is very reasonable and affordable. The web portal of the platform is being continuously upgraded with new, decent features coming up with every update.
What do you dislike most about this product?
No support is provided unless you are using a high-tier monthly plan. Sometimes the screen hangs or I get cut off but maybe that’s due to a connectivity issue on one of the two sides. So, this cannot be seen as a negative but it would be much better had we been able to avail the service offline.
What recommendations would you give to someone considering this product?
I recommend this app to everyone who wants to use a reliable service for communicating with people in all corners of the world. It helps to save costs by reducing many other services. Strongly recommended.
Pros
- Enables Productivity
- Effective Service
- Respectful
- Client Friendly Policies
Please tell us why you think this review should be flagged.
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