What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Reliable
- Helps Innovate
- Effective Service
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web & Desktop Conferencing
Communications
Mobility
Presence IM
Voice Recognition
AI-Powered Meeting Assistance
CRM CSM Integration
Continuous UCC
Centralized Management Portal
Cloud-Based Voice
Third-Party Integration
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Business Value Created
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
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Web and Video Conferencing - Enterprise
Score 8.9
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Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
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Visitor Management
Score 8.6
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Barry C.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2022
Delightful business phone app
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom Phone offers a super clean, user-friendly interface, great customer support, and tons of features for superb video conferencing. It offers screen share with its annotations, in-conference one to one and group chat
What is your favorite aspect of this product?
With its super clean mobile app, I make and receive phone calls for our business in whichever way is most convenient for me. The nice part is, since I use the Zoom Phone to send texts, I don’t have to worry about my device’s messaging app becoming an unorganized mix of business and personal texts.
What do you dislike most about this product?
It makes sense to upgrade to Zoom Phone if the company already pays for Zoom Business Plan, but for a standalone Zoom Phone plan, its more expensive than other business phone systems
What recommendations would you give to someone considering this product?
if users need to be patched into a video conference through a mobile device, Zoom Phone is a natural choice for your video conferencing needs. Take Zoom Phone for a spin to see just how helpful a business phone can be
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Audrey L.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2022
The leading mobile app for video conferencing
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
The voice quality of Zoom Phone is much superior to that of other phone systems, and it offers better privacy and security features. Besides meetings and video calls, Zoom Phone also allows screen sharing and recording
What is your favorite aspect of this product?
Some of the great features of Zoom Phone include HD voice/video call quality, screen sharing, and text messaging in a video conference
What do you dislike most about this product?
Zoom Phone is dependent on stromg internet connection to conduct large meetings with several participants in different locations. If the connection is poor the screen sharing may break
What recommendations would you give to someone considering this product?
Zoom Phone is the best and most used video call apps. It’s a free tool and provides users with an easy way to set up calls for businesses and individuals
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Emmy M.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Oct 2022
Video meeting functionality is beyond impressive
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Great communication portal that lets us have better team conversations with HD video calling directly via mobile. Zoom Phone is a multi-functional mobile app and it allows us to participate in video conferencing, online meetings, and screen sharing
What is your favorite aspect of this product?
Zoom Phone lets me continue with my meeting even when I don't have a great Internet connection, and very well lets me keep going without any interruption
What do you dislike most about this product?
Better integration with survey software to help us keep track of customer and employee pulse after every meeting and ensure that agendas are met throughout
What recommendations would you give to someone considering this product?
Zoom Phone is an irresistible choice as a collaboration tool for all organizations. The tool facilitates secure meeting experiences powered by high-quality video and audio
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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