What is Zoho Social?
Zoho Social is a complete social media management tool for growing businesses & agencies. It helps you schedule posts, monitor mentions, create unlimited reports, and more. Zoho Social is from Zoho.com—a suite of 40+ products trusted by 30+ Mn users.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
1
Since last award
98 Plan to Renew
1
Since last award
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho Social?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Transparent
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Social Media Channel Integration Inbound
Social Media Channel Integration Outbound
Campaign Execution
Dashboards and Visualization
Social Moderation and Workflow Management
Social Response Management
Social Post Archival
Sentiment Analysis
Trend Analysis
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of Customization
Ease of Data Integration
Usability and Intuitiveness
Business Value Created
Breadth of Features
Ease of IT Administration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Also Featured in...
Zoho Social Reviews
Rashmi T.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: Initial Implementation
Submitted Oct 2021
Fantastic,but customer service not upto the mark
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
It's very easy to use, also has a wide range of features which are very effective and detailed when compared to competitors.
What is your favorite aspect of this product?
MAin features like Social reporting, sentiment analysis and competitor analysis reports are very detailed and more appealing. It is an amazing tool to make reports from.
What do you dislike most about this product?
Customer service s not up to the mark, eats a lot of time while onboarding the product.
What recommendations would you give to someone considering this product?
Absolutely go for it. It is an emerging favorite of marketers.
Pros
- Continually Improving Product
- Inspires Innovation
- Helps Innovate
- Reliable
Beaton M.
- Role: Human Resources
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted Jan 2022
ZOHO SOCIAL
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
Zoho Social has an easy to use interface
What is your favorite aspect of this product?
You can schedule and interact with different social channels on the dashboard
What do you dislike most about this product?
There is nothing to dislike
What recommendations would you give to someone considering this product?
You can try out the premium features on a 15 day trial
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Alejandro R.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2021
Position your brand on social networks with Zoho.
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
Zoho social includes all the essential tools and features to create a successful social media presence for a company, its products, or services. In addition to being fast, intuitive, and easy to use, it allows you to control the entire content flow from a single control panel. Moreover, it has a very powerful predictive engine and a very affordable price.
What is your favorite aspect of this product?
I like how clean and attractive the monitoring panel is. Zoho Social allows us to manage several social channels simultaneously, schedule campaigns, plan publications, monitor and manage the content of each client in real-time, in a faster, more convenient, and simple way. Its advanced tools allow us to reach a wider target audience, maintain more effective communication with customers and, at the same time, build strong and lasting relationships, in addition to its excellent integration with Zoho CRM.
What do you dislike most about this product?
I would like to see support extended to other social media platforms or channels; adding Pinterest and Youtube for example to the list of accessible platforms would be ideal, also, we have encountered many problems when posting on Facebook; therefore, I think it is an element to explore and improve.
What recommendations would you give to someone considering this product?
The digital transformation process has made companies need platforms that improve their processes to be more productive and competitive, Zoho Social enables efficient management of content, development, and positioning of the brand, products, and services on social networks such as Facebook, Twitter, and Instagram, which will ultimately help you save a lot of time and effort in repetitive operations. Zoho Social is an extremely efficient and easy-to-use tool that allows companies to target the most relevant audiences, reduce costs, etc. It is worth using!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
