What is Zoho Social?
Zoho Social is a complete social media management tool for growing businesses & agencies. It helps you schedule posts, monitor mentions, create unlimited reports, and more. Zoho Social is from Zoho.com—a suite of 40+ products trusted by 30+ Mn users.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
1
Since last award
98 Plan to Renew
1
Since last award
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho Social?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Transparent
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Social Media Channel Integration Inbound
Social Media Channel Integration Outbound
Campaign Execution
Dashboards and Visualization
Social Moderation and Workflow Management
Social Response Management
Social Post Archival
Sentiment Analysis
Trend Analysis
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of Customization
Ease of Data Integration
Usability and Intuitiveness
Business Value Created
Breadth of Features
Ease of IT Administration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
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Zoho Social Reviews
Manuel I.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Aug 2021
powerful and intuitive for trend analysis
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
On several occasions we focus on the new products of our company finalizing details for its presentation to the public and we lose focus on publishing it in our social networks, here Zoho Social comes into play thanks to the possibility of scheduling publications in different social networks facilitates the work, on the other hand the trend analysis reports give us a fairly clear measure of the response and the reception of the public.
What is your favorite aspect of this product?
Something really cool and that has been very useful for us are the deep trend reports of the multiple social networks to which I can connect and publish the right content in each of them, this for decision making is just fantastic.
What do you dislike most about this product?
For the moment I have no negative points of the product, and the doubts that we have had Zoho Support has solved all our concerns.
What recommendations would you give to someone considering this product?
It is very useful to know the trends and tastes of customers and with the rise of social networks and a powerful platform can be achieved, Zoho Social has the ability to analyze tastes, trends, most used and searched phrases and translate them into intuitive reports to make immediate organizational decisions.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Saves Time
Sazzad N.
- Role: Industry Specific Role
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Aug 2021
Social media management platforms
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
Zoho Social is the most effective platform in managing social media tools.
What is your favorite aspect of this product?
It organizes and coordinates all social media platforms in advertising product and services of our company. It is able to send ads to all our followers in twitter, Facebook and Instagram building strong customers pipeline.
What do you dislike most about this product?
I have not experienced any challenge from this product that can affect our daily operation.
What recommendations would you give to someone considering this product?
I totally recommend this tool to any company for effective social media management.
Pros
- Efficient Service
- Inspires Innovation
- Saves Time
- Fair
Deborah T.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
Zoho Social improves our brand awareness
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
Zoho Social strengths is its integration with Zoho products. It is build with features that are powerful and meets all our social needs. It has a clean and organized interface. Furthermore, it is simple to use and cost effective social media management tool. It has tons of features and functionality that fits well to our workflows.
What is your favorite aspect of this product?
Setting up Zoho Social is fast. It is simple to use and i love the ease of navigation. On one single screen, it is easier to schedule posts, which saves time for us. The reporting tool has enabled us to gain the key metrics to how our bran is performing online. It has given us insights of what our audience love, their location and what they think about our brand. It has joined together all our social media platforms together, and we can post content at the same time and monitor hem one an intuitive dashboard.
What do you dislike most about this product?
The mobile application is not as intuitive as expected.
What recommendations would you give to someone considering this product?
I recommend Zoho Social to companies looking to improve their brand performance and increase their online presence. It is easy to use, secure and reliable with all the features you need to manage your social media accounts.
Pros
- Continually Improving Product
- Trustworthy
- Efficient Service
- Effective Service