What is Zoho Desk?
Use the power of customer context to improve agent productivity, promote self-service, manage cross-functional service processes, and increase customer happiness.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
99 Plan to Renew
86 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho Desk?
Pros
- Reliable
- Trustworthy
- Client Friendly Policies
- Fair
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Customer Service Workflow Management
Customer Community Management
Intelligent Search
Customer Service Knowledge Management
Multi Channel Support
Analytics and Reporting
Contact Center Integration
Customer Self Service Capabilities
Mobile Customer Care
Vendor Capability Ratings
Quality of Features
Business Value Created
Breadth of Features
Usability and Intuitiveness
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of Customization
Ease of IT Administration
Availability and Quality of Training
Vendor Support
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People and the Story: The all-new Zoho Desk
Zoho Desk Reviews
RAVI T.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2023
Easy to use, user friendly.
Likeliness to Recommend
What differentiates Zoho Desk from other similar products?
In this platform Customer support is very well.
What is your favorite aspect of this product?
User friendly.
What do you dislike most about this product?
API can be smooth.
What recommendations would you give to someone considering this product?
This product all features works very well so I am considering this product to everyone.
Pros
- Helps Innovate
- Performance Enhancing
- Efficient Service
- Inspires Innovation
Khan S.
- Role: Information Technology
- Industry: Construction
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2023
Complete CRM Solution
Likeliness to Recommend
What differentiates Zoho Desk from other similar products?
Zoho desk is the best solution for customer management. it has lots of great feature, simple ticketing system, customer complaints and reviews, chat support, call support, ticket tracking and many more.
What is your favorite aspect of this product?
Chat and call convertion into ticket. agent management.
What do you dislike most about this product?
during account configuration instead of email forwarding they must have to provide different options.
What recommendations would you give to someone considering this product?
overall it is perfect email management solution.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Nelson h.
- Role: Information Technology
- Industry: Engineering
- Involvement: End User of Application
Submitted Jan 2023
Information and quality support
Likeliness to Recommend
What differentiates Zoho Desk from other similar products?
solved many needs to provide quality support to our customers. It is also helping to give a quick response to customers and suppliers, to avoid repetitive tasks by employees.
What is your favorite aspect of this product?
Offers everything you'll need to handle customer communication, Offers excellent integration with other Zoho services, Easy-to-use Dashboard displays all ticket statuses, Accessibility through a web interface.
What do you dislike most about this product?
no Allows desktop tickets to be assigned to accounts.
What recommendations would you give to someone considering this product?
Customers learn to order, organize to be served and are always satisfied and very surprised.
Pros
- Performance Enhancing
- Effective Service
- Respectful
- Reliable