What is Zoho Desk?
Use the power of customer context to improve agent productivity, promote self-service, manage cross-functional service processes, and increase customer happiness.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
99 Plan to Renew
86 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho Desk?
Pros
- Reliable
- Trustworthy
- Client Friendly Policies
- Fair
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Customer Service Workflow Management
Customer Community Management
Intelligent Search
Customer Service Knowledge Management
Multi Channel Support
Analytics and Reporting
Contact Center Integration
Customer Self Service Capabilities
Mobile Customer Care
Vendor Capability Ratings
Quality of Features
Business Value Created
Breadth of Features
Usability and Intuitiveness
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of Customization
Ease of IT Administration
Availability and Quality of Training
Vendor Support
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People and the Story: The all-new Zoho Desk
Zoho Desk Reviews
Pierre-Richard R.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2023
Love the Self-Service portal for users
Likeliness to Recommend
What differentiates Zoho Desk from other similar products?
A plethora of features
What is your favorite aspect of this product?
Ease of use
What do you dislike most about this product?
UI is so-so.
What recommendations would you give to someone considering this product?
Try it to see if the features fits your needs,
Pros
- Helps Innovate
- Reliable
- Efficient Service
- Caring
Josh V.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2023
Assist Your Clientele With Zoho Desk
Likeliness to Recommend
What differentiates Zoho Desk from other similar products?
When it comes down to it, I've had nothing but good luck using Zoho Desk. In addition to being user-friendly, the program also gives me a bird's-eye perspective of all of the IT work that has to be done. It also has robust reporting features for keeping track of project progress. The setup procedure might be time-consuming, but once complete, it provides excellent service.
What is your favorite aspect of this product?
Incredibly low cost given the amount of features provided. Cost-effectiveness when compared to similar offerings from other vendors. The workflow and macros are both great features that I find useful. Similarly, the smartphone app design is sleek and professional.
What do you dislike most about this product?
So far, we haven't encountered any issues with Zoho Desk that we didn't find to be satisfactory. Everything seems to be running smoothly, therefore we will investigate getting a license as soon as possible.
What recommendations would you give to someone considering this product?
It's a great tool for providing assistance to clients. Absolutely fantastic. Customers become accustomed to making requests, develop systems for being attended to, and consistently express delight at the level of service they receive. They will be surprised to learn that you own such a potent weapon. Many people have said that they would suggest me since my replies are so well-structured and thorough.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Anastacio III T.
- Role: Operations
- Industry: Communications
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2023
Awesome Product
Likeliness to Recommend
What differentiates Zoho Desk from other similar products?
Zoho Desk is more advanced that any other similar products, it can be integrated with lots of applications to be used for communication with the customer.
What is your favorite aspect of this product?
Can be integrated with lots of Zoho products
What do you dislike most about this product?
None so far.
What recommendations would you give to someone considering this product?
If you're business is more on delivering customer service, try Zoho Desk.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing