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Zoho Corporation

Zoho CRM

Composite Score

8.5 /10

CX Score

8.9 /10

70 Reviews Write a Review

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What is Zoho CRM?

Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.

Company Details

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Awards & Recognition

Zoho CRM won the following awards in the Customer Relationship Management - Enterprise category

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2026 Emotional Footprint Champion

Latest Award, 2026

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2026

2 Top Rated Capabilities

6 Top Rated Features

2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2025

6 Top Rated Capabilities

10 Top Rated Features

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

6 Top Rated Capabilities

11 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

Zoho CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho CRM?

1% Negative

5% Neutral

94% Positive

Pros

Caring
Fair
Acts with Integrity
Performance Enhancing

Feature Ratings

Average 83

Collaboration

Lead Management

Sales Management

Activity and Workflow Management

Customer Service Management

Account and Contact Management

Marketing Management

Analytics and Reporting

Telephony and Call Center Management

Mobile

Quote Contract and Proposal

Vendor Capability Ratings

Average 80

Ease of Data Integration

Ease of Implementation

Quality of Features

Ease of Customization

Usability and Intuitiveness

Breadth of Features

Business Value Created

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Also Featured in...

Customer Relationship Management - Midmarket

Score 8.8

View Zoho CRM in this category (opens in a new tab)

Lead Management

Score 8.8

View Zoho CRM in this category (opens in a new tab)

Zoho CRM Reviews

Manoj R.

Role: Consultant
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2026

Zoho CRM a top product

Likeliness to Recommend

9 /10

What differentiates Zoho CRM from other similar products?

It meet the industry requirements and constant evolution

What is your favorite aspect of this product?

Its features and Automations

What do you dislike most about this product?

No dislikes in the product

What recommendations would you give to someone considering this product?

Just go for the product purchase if planning

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Rakesh K.

Role: Consultant
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2025

Easy to use CRM

Likeliness to Recommend

9 /10

What differentiates Zoho CRM from other similar products?

It is very eay to understand and is user-friendly.

What is your favorite aspect of this product?

User-friendly interface and easy to navigate screens

What do you dislike most about this product?

Nothing to dislike

What recommendations would you give to someone considering this product?

Value for money

Pros

Enables Productivity
Caring
Saves Time
Fair

Kusuma C.

Role: Finance
Industry: Finance
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2025

" Zoho CRM Empowers sales With Robust Features."

Likeliness to Recommend

10 /10

What differentiates Zoho CRM from other similar products?

Zoho CRM stands out due to its comprehensive feature set, including seamless integrations with third-party apps, advanced automation, and robust analytics, all at a competitive price point for businesses of any size.

What is your favorite aspect of this product?

My favorite aspect of Zoho CRM is its powerful automation capabilities, which streamline workflows and save time, along with its user-friendly interface that makes managing customer relationships much easier.

What do you dislike most about this product?

What I dislike most about Zoho CRM is that some advanced features can be difficult to configure for users without technical expertise, requiring additional support or learning curve.

What recommendations would you give to someone considering this product?

I recommend thoroughly exploring Zoho CRM's automation and integration features, as they can significantly improve efficiency. Also, take advantage of the training resources to ensure your team gets the most out of the platform.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Zoho CRM

What is Zoho CRM?

Company Details

Book a Free Demo Today!

Awards & Recognition

2026 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

Zoho CRM Ratings

89 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Zoho CRM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Activity and Workflow Management Text or code-based and visual workflow designers.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Customer Relationship Management - Midmarket

Lead Management

Zoho CRM Reviews

Manoj R.

Zoho CRM a top product

Likeliness to Recommend

Pros

Rakesh K.

Easy to use CRM

Likeliness to Recommend

Pros

Kusuma C.

" Zoho CRM Empowers sales With Robust Features."

Likeliness to Recommend

Pros

Most Popular Zoho CRM Comparisons

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SAP CRM

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HubSpot Sales Hub

3
Since last award

Feature Ratings

Collaboration

Lead Management

Sales Management

Activity and Workflow Management

Customer Service Management

Account and Contact Management

Marketing Management

Analytics and Reporting

Telephony and Call Center Management

Mobile

Quote Contract and Proposal

Vendor Capability Ratings

Ease of Data Integration

Ease of Implementation

Quality of Features

Ease of Customization

Usability and Intuitiveness

Breadth of Features

Business Value Created

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement