What is Zendesk Sell?
Zendesk Sell (formerly Base) is sales force automation software to enhance productivity, processes, and pipeline visibility for sales teams. Legacy sales management tools are often clunky and difficult to use, but Zendesk Sell is simple and designed to keep reps selling. Sell eliminates the friction from deal updates so reps and management are always able to access, analyze, and collaborate on relevant deal data.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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72 Likeliness to Recommend
85 Plan to Renew
78 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+78 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zendesk Sell?
Pros
- Fair
- Trustworthy
- Client Friendly Policies
- Acts with Integrity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Lead Management
Collaboration
Customer Service Management
Activity and Workflow Management
Account and Contact Management
Analytics and Reporting
Mobile
Telephony and Call Center Management
Sales Management
Marketing Management
Quote Contract and Proposal
Vendor Capability Ratings
Breadth of Features
Quality of Features
Availability and Quality of Training
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Vendor Support
Ease of Customization
Ease of Data Integration
Product Strategy and Rate of Improvement
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Zendesk Sell Reviews
Kambere M.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2022
Zendesk Sell - Fantastic Features and Effective
Likeliness to Recommend
What differentiates Zendesk Sell from other similar products?
Besides being a great CRM, it enhances visibility and productivity
What is your favorite aspect of this product?
The software is affordable Comes with great sales automation features Offers leading CRM features Boosting productivity is easy with Zendesk Sell
What do you dislike most about this product?
No dislikes because Zendesk Sell has made it possible to boost productivity
What recommendations would you give to someone considering this product?
For business CRM needs, Zendesk Sell offers great features and more. It helps in enhancing productivity and visibility.
Pros
- Continually Improving Product
- Performance Enhancing
- Trustworthy
- Efficient Service
Chinwe Jennifer E.
- Role: Operations
- Industry: Banking
- Involvement: End User of Application
Submitted Oct 2022
Easy to use and good reporting system.
Likeliness to Recommend
What differentiates Zendesk Sell from other similar products?
It is seamless
What is your favorite aspect of this product?
The analytics
What do you dislike most about this product?
Nothing at all.
What recommendations would you give to someone considering this product?
To make the colour scheme more relatable.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Consultant
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Nov 2021
Extremely pricey, for half the functionalities
Likeliness to Recommend
Pros
- Respectful
- Efficient Service
Cons
- Less Performance Enhancing
- Less Productive
- Vendor's Interest First